[SMEInstallController setInstallerState: The installation failed. To load this file, you can restart the computer or run the following command from Terminal: If SMEPreferDomainName is turned on this also overrides the domain used for the reported user domain. Remove a controlled application using a specific application uninstaller. How do I downgrade macOS Monterey to macOS Big Sur? Take a few minutes to ensure your system is fully updated, then try the installation again. Run the Installer directly from the package contents: Double-click on SophosInstall . First, create a Time Machine backup or back up all your files to iCloud. I have been dealing with the same issue for the last few days and have found the following to work: Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable When attempting to install Sophos on a macOS Monterrey 12.6 I receive the"sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. The old computer is also still present. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Try installing from the Mac App Store. Based on this, it looks like the files the installer package is looking for are not available. (A single alert is the default setting.). If you previously tried to upgrade to macOS Monterey using the Install button from the system dialog, start fresh and try downloading the installation files from the Mac App Store. All entries in the file are used. Not all Mac computers have the resources to run macOS Monterey. Unzip the downloaded tool if it hasn't been automatically unzipped by your browser. Sets the client to send usernames as domain\\username instead of machine\\username. Alternatively, install Big Sur from a bootable USB drive. Option 1. Sophos macOS installer failure on MacOS 12.4 Qoosh 1 day ago in reply to jade_d I'd suggest ensuring that the domains and ports necessary are white-listed on the network. Overrides the name of the computer to be used in Sophos Central. Do not drag Sophos Home to the Trash as this will not uninstall the program. 1997-2022Sophos Ltd. All rights reserved. Install the update in Recovery Mode. The Mac installer is aware of all the message relays and update caches when the installation is downloaded. Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error. Thanks for reaching out to the Sophos Community Forum. However, you can set your Application Control policy to send only a single alert per endpoint, so you will only be alerted once about any embedded applications. You can only install xdr on Macs running macOS Big Sur 11 or later. IP address of the message relay must be specified along with port, 8190. Specifies a list of message relays to use. There are some steps you can take to get the installation going again, and barring that, you might be able to get back to the state your computer was in before you started. If the issues you're experiencing are related to the "email setup link" package, could you also try downloading the install package directly from Sophos Central to distribute? Group to join. You can specify relays using the command line as well. 1997 - 2022 Sophos Ltd. All rights reserved. Hi all, we're also seeing the same exact issue. macOS Monterey requires a large amount of storage space for installation: 26 GB if you're upgrading from macOS Sierra and newer or 44 GB for operating systems older than that. How Do I Fix macOS Monterey Installation Failed? Delete the download and try again. Available options are: antivirus, intercept, mdr, xdr, deviceEncryption or all. Then, to erase macOS Monterey, restart your Mac in Recovery Mode, choose Disk Utility, and select Continue. Connect with Sophos Support, get alerted, and be informed. Do not copy it to Desktop, Downloads, or Documents (New restriction as of MacOS 12.4) Open Terminal and change the directory to the one containing the installer. Runs the installer without displaying the user interface. Specifies the token of the Sophos Central customer to associate the endpoint with. --products . Space-separated list of products to install. --domainnameoverride . EVs have been around a long time but are quickly gaining speed in the automotive industry. Use the Mac Security Preferences pane to check your Firewall options and make sure Block all incoming connections is not selected. 2. Clean up your storage space. You must unzip the installer somewhere else, we recommend the home directory, /users//. Copy the Sophos Installer.app installer and the Sophos Installer Components directory to a preferred location, such as the home directory (/Users/<yourUsername>/). macOS Monterey Installer - SophosLabs Analysis | Controlled Application Security | Sophos - Advanced Network Threat Protection | ATP from Targeted Malware Attacks and Persistent Threats | sophos.com - Threat Center macOS Monterey Installer Download our free Virus Removal Tool - Find and remove threats your antivirus missed Summary Learn how the long-coming and inevitable shift to electric impacts you. Study Finds Your Personal Data May Be at Risk, Chrome Browser Update Promises New Energy and Usage Control Modes Soon, AI-Generated Art Could Be the Next Big Home Decor Trend, Apples Radical New App Store Pricing Still Wont Attract Big-Name Developers, These New Audeze Gaming Headphones Promise One of the Best Batteries Around, How Social Media Platforms Should Work to Stop Racist Content, Apple Prepares New Security Tools to Help Protect Your Data and Privacy. Thanks for reaching out to the Sophos Community Forum. Install Sophos Anti-Virus and Intercept X without user interaction: sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --products antivirus intercept --quiet, sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --proxyaddress --proxyport , sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --messagerelays 192.168.10.100:8190. If you've received an alert about a blocked application, you can choose to: 1. Thank you for your feedback. If you've been attempting to install the update and have encountered errors after the file has partially updated, locate the downloaded file on your system and delete it, restart your system, and then go through the installation process again. The install has failed on multiple, fresh builds of macOS 12.6. Some options may not be available for all customers yet. Then, to erase macOS Monterey, restart your Mac in Recovery Mode, choose Disk Utility, and select Continue. Sophos Home requires 4 steps in order to run on macOS 11 and newer 1 - Enabling System Extensions 2 - Allowing Notifications * 3 - Granting Full Disk Access to components 4 - Rebooting the Mac If any of those steps are not completed, or do not trigger, you may encounter issues. Free business-grade security for the home. XDR, Managed Detection and Response, Rapid Response, Refactr, Cloud Optix, Workload Protection, Zero Trust, Firewall, Download our free Virus Removal Tool - Find and remove threats your antivirus missed. 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