start at just one low price. These services extend easily to remote offices and mobile workers, providing availability of critical services even if communication to headquarters is lost. Trusted by 45 million users every day worldwide. Nevertheless, the media resiliency and rate adaptation mechanisms also attempt to ensure that media over unmanaged networks such as the Internet has the best possible quality in the face of packet loss, delay, and jitter. This facilitates collaboration and allows the meeting organizer and attendees to communicate and share material prior to, during, and even after the meeting. Directory information can be pulled from the entire domain or from specific containers and organizational units. We recommend that you deploy Video Mesh Nodes only in large campus sites that have direct Internet access (DIA), as shown in Figure 13. for mobile and desktop devices provides an intuitive, engaging communications interface. Embedded apps can be configured to open in either in the app panel, or the main meeting view. Unified CM communicates to the Video Mesh Node via SIP trunking, thus allowing on-premises registered endpoints to join Webex Meetings with media termination at the Webex Video Mesh Node. The most complete cloud phone system with powerful calling features across any devices, anywhere. The PA for Webex Hybrid Services applies the bandwidth management strategy of the Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments to the Webex Teams endpoints, clients, and infrastructure components. Figure 18 Webex Hybrid Services: Expressway Media Encryption Options. cited by Cisco found that 78% of office employees have long-term mandatory or optional work from home (WFH) arrangements, and over three-quarters of IT telephony investment in 2020 was in cloud-based services. The customer can barge-in during the inline survey and use the keypad to answer Address: 81 Corbett Way, Eatontown, NJ 07724, Address: 1-2 Cedarwood, Chineham Business Park, Basingstoke, Hampshire RG24 8WD, Copyright 2022 Yorktel All Rights Reserved. The customer organization administrator must log in to the Webex Control Hub and download the Directory Connector software to the Windows servers. With the increasing amount of interactive applications particularly voice, video, and immersive applications real-time services are often required from the network. The Webex Calling App offers full business calling capabilities from desktop phones and mobile devices. He tried to use Webex on other computer at same location and it worked fine. Hosted by Cisco, sold on a SaaS subscription model, and supported by. Cisco Preferred Architecture for Webex Calling Multi-Tenant Overview (August 2022) Foundational Design Guides Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) Archive Documents The following documents describe earlier versions of the Preferred Architectures. Users must be able to access app content in this view by scrolling vertically. Table 2 Cisco IP Phones Unified CM Only, Table 3 Cisco Video Endpoints and Room Systems Unified CM or Cisco Webex Device, Personal TelePresence endpoint for the desktop, Integrator and multipurpose TelePresence endpoints, Integrator and multipurpose TelePresence endpoints with built-in single or dual screens, All-in-one presentation, white board, and audio/video multipurpose room endpoint. A read-only administrator account is used to authenticate the Directory Connector to the Windows domain. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Eliminate distance. Apps that require user accounts should make the sign-up and sign-in processes as easy as possible for the user. This provides high availability for internal users in case a single Video Mesh Node becomes unavailable. Apps can use the participant's user ID to create a placeholder association between the user and the current app session. In particular, apps must not have transparent backgrounds, which can make text illegible in dark mode. Intelligent collaboration devices for every desk. This, of course, applies to the managed network, since an unmanaged network such as the Internet is not QoS-enabled and thus provides no guarantees with regard to packet loss. Ciscos portfolio of Webex services is world-renowned for providing feature-rich digital communications solutions for businesses of all sizes. The meeting host doesn't necessarily need to be the app initiator in a meeting. Table 1 lists the products in this architecture. By being in the cloud, features are delivered faster, without the requirement for maintenance windows or complex . PII-handling metadata as well, because the metadata is associated with each questionnaire. Webex Calling is cost-effective and enables users to connect with their partners, colleagues, and clients on their device of choice. Webex Meetings builds upon the messaging and file sharing capabilities of Webex Teams Messaging. Apps must not require a user to provide a phone number to enable use of the app. Introducing Webex Calling Imagine being able to leverage enterprise-grade cloud calling, mobility, and PBX features, along with Webex Appfor messaging and meetings and calling from a Webex Callingsoft client or Cisco device. Webex works with the tools you use and is built to ensure your business communications and data are protected. The following are recommendations for the Open For All experience: Developers should not try to repurpose or replicate their entire existing web app as an embedded app. Figure 9 Media Path of a Webex Teams Meeting. The Preferred Architecture (PA) provides a holistic approach to bandwidth management, incorporating an end-to-end QoS architecture and video rate adaptation and resiliency mechanisms to ensure the best possible user experience for deploying pervasive video over managed and unmanaged networks. For the customer to attempt for a specific These services connect what you have on-premises with Webex Teams in the cloud to provide a single integrated experience. Coordinate integrations and upgrade schedules on your time. In the PA for Webex Hybrid Services, the following cloud services are deployed redundantly: Sizing a deployment can become complex for large enterprises with sophisticated requirements. It provides calendar synchronization between on-premises Microsoft Exchange and Cisco Webex. Cisco Webex Calling: An Essentials Guide. Webex Calling delivers a cloud-based phone system that's as powerful as it is flexible. The Calendar Connector service provides two key features: When @meet is added to the location field of an Outlook calendar invitation, Calendar Connector and the cloud calendar service create a Webex Teams meeting and a new Webex Teams collaboration space with a name that matches the invitation subject. See how you can integrate cloud features to create the perfect balance for your unified communications needswhether on-prem, in the cloud, or a mix of both. The PA for Webex Hybrid Services, illustrated in Figure 2, provides highly available and centralized on-premises and cloud services. All users in the calendar invitation are added to the Webex Teams space and are invited to the meeting. Apps must not display advertisements. Customer Experience Journey (CEJ) gadget: Displays all the past survey responses from a customer in a chronological list. Get peace of mind with information security and user privacy for all, no matter where you . Every Webex Teams call is considered to be a meeting. This concept of opportunistic video coupled with prioritized audio maintains an acceptable video experience while simultaneously ensuring that voice media for these opportunistic video calls is not compromised. HTTPS is used for communications between Cisco Calendar Connector on the Expressway-C Connector Host and Webex. Unified Communications as a Service (UCaaS) and cloud voice calling services provide an affordable, flexible platform for mobile, meeting rooms, and the lineup of Cisco Webex Calling phones is unparalleled. Call Controls provides information about active and past calls and can be used to perform call actions. the first best-of-breed suite for hybrid Users can join conferences using Webex Teams devices as well as Webex Teams and Webex Meetings applications. Any time Cisco Expressway performs RTP-to-SRTP conversion, it engages a back-to-back user agent (B2BUA). A key component of Webex Hybrid Call Service is the Call Connector, hosted on the Cisco Expressway-C Connector Host. To deploy Webex Hybrid Directory Service in the PA for Webex Hybrid Services, we recommend the following: Cisco Webex Hybrid Calendar Service enables enterprise calendar integration with Webex collaboration services. Empowering excellence with better collaboration. Webex integrates seamlessly into 100+ industry-leading apps. Provision the infrastructure required to deploy the partner hosted components of the Webex Experience Management Invitations module. connecting the customer journey and Administrators may configure user accounts, enable specific features, and provision users for collaboration services within the Webex Teams organization. service access information is received. This aspect eliminates the need for any other application. It is also possible to create LDAP filters if more granularity is needed. Configure the Webex Experience Management Connector on Control Hub. Cisco Calendar Connector also integrates with Webex Personal Rooms for @webex functionality. |Privacy Policy|UK Anti-Slavery & Human Trafficking Statement|YTC Machine Readable Files, any organizations are finding the correct balance for them between remote and hybrid workplaces. Webex Calling is Ciscos enterprise-grade cloud calling and team collaboration platform offered on a subscription basis to growing businesses worldwide. For more information, see Dispatch User Guide. Start improving your app experience today. See. What's new, tips and tricks, and much more. When employees of hybrid workplaces have occasion to go into the office, many businesses have eliminated designated seating and adopted hotdesks and hotelling workstations. Call Service Connect allows integration between Webex and Cisco Unified Communications Manager (Unified CM). Avoid clustering Video Mesh Nodes over the WAN. This includes voice, video, and desktop sharing. For more information, see Cisco Webex Experience Management Overview. At the same time, Cisco Directory Connectors push directory data and communicate over the Internet through the secure enterprise boundary and corporate firewall with the cloud identity service within Webex. For the user account in Control Hub, add either a Basic or Professional Webex Calling license. If an instance of an application or service fails, Cisco on-premises and cloud-based services (such as endpoint registration, call processing, messaging, and many others) continue to operate on the remaining instance(s) of the application or service. Create the feedback activity in the Webex Contact Center Management Portal. There is no maximum size for a Video Mesh cluster, and each Video Mesh Node can support up to 100 concurrent calls. Each party in the meeting sends and receives media to and from Webex via the Internet. Administrators can configure and add the CEA widget on the Webex Contact Center Agent Desktop. Webex Calling Check here for all the information you need to hit the ground running with three different calling offers. For information about partner hosted module, see Cisco Webex Experience Management Invitations Module Architecture Document. Webex Calling Person Settings supports modifying Webex Calling settings for a specific person. While not required for approval, apps that do not incorporate these recommended guidelines may not be approved for App Hub if the reviewer determines that the app provides a poor user experience. At the end of the business day, or during in-person meetings, users can simply route their phone calls to voicemail, and let their colleagues know they are temporarily offline. businessHours schedules allow you to apply specific call settings at different times of the day or week by defining one or more events. Management) to end the survey. A2Q form. In a Webex Teams meeting, signaling and media are sent to and from Webex. The Management Connector is included in the Expressway-C base software and is used by the administrator to register Expressway to Webex and to link the Expressway interface with the Webex management interfaces. Call Connector provides the call service (Call Service Connect) for Cisco Webex devices and Teams applications. Webex Calling pricing depends on factors like: These subscription plans are very affordable, especially compared to the costs associated with PBX hardware and traditional landline desk phones and infrastructure. Webex Calling has enabled the Broadcom voice team to complete our on-premise migration to the cloud of 25,000 users across more than 100 sites and offices globally over the course of just four weekends. Professional cameras, optimized for video meetings. If an app enables the Open for All button it must always provide the content that will be shared with app recipients. After the account is created and provisioned, the handover information is sent to the admin email address provided in the All of these services and components are relevant for the deployment of the PA for Webex Hybrid Services and will be referenced as appropriate in the remainder of this document. If the number of flows contending for such priority resources were not limited, then as those resources become oversubscribed, the quality of all real-time traffic flows would degrade, eventually to the point of becoming useless. Library to create additional Experience Management Widgets, and how to export and derive meaningful insights from them, see Customize your experience with enterprise-grade features and carrier-grade reliability. Webex Calling is a cloud-based PBX system a secure, reliable calling, messaging, and video communications solution. Webex Calling Workspace Settings Workspaces represent places where people work, such as conference rooms, meeting spaces, lobbies, and lunchrooms. Unless an app's use cases don't allow for it, it's recommended that all meeting participants be able to start an Open For All session. Cisco Webex Contact Center Setup and Administration Guide, View with Adobe Reader on a variety of devices. 2022 Cisco and/or its affiliates. All rights reserved. HTTPS is used for communications between Cisco Directory Connectors and Cisco Webex. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. It communicates and synchronizes over the enterprise network with Microsoft Exchange, and it communicates over the Internet to Webex (Figure 6). To achieve this consistent user experience, Cisco Unified CM and Webex perform the following operations: Figure 17 shows the global reachability on both the Webex Teams application and the Cisco Unified CM device when a user is provisioned for Call Service Connect. Reduce operational costs, improve productivity, and increase revenue when you move mission-critical calling services to the cloud. Solutions for collect feedback about their interaction. Go to Cisco Webex at settings.webex.com. Introducing See why. and see their experience with the brand. (See the Cisco Webex Video Mesh Data Sheet for more information.) The Calling User Portal enables you to manage and configure your user features and settings of your service. Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. more. The documentation set for this product strives to use bias-free language. Except where noted, the recommended design guidelines apply to both in-meeting and in-space apps. Apps that require a user to sign-in must also provide a way for the user to sign-out. Because these are outbound connections from the Cisco Directory Connectors to the Internet, they do not require any inbound ports to be opened on the internal or external firewall. Table 7 Components for Cisco Webex Hybrid Calendar Service. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Apps must be easy and intuitive for first-time users and provide clear call-to-actions (CTAs) in onboarding workflows. Many organizations are finding the correct balance for them between remote and hybrid workplaces. Likewise, cloud services are natively redundant by virtue of elastic computing and highly available service distribution within the cloud platform. Minimally, an app's light theme should provide dark-colored text on a light-colored background, while the dark them should display light-colored text on a dark-colored background. After you configure the Agent Desktop widgets, you can view the Customer Experience Journey (CEJ) and Customer Experience If a user has an endpoint registered to Cisco Unified CM and a Webex Teams application, both the endpoint and the Webex Teams application will receive the call regardless of whether the call is initiated by another Webex Teams application or any other endpoint. The handover emails contain credentials and other essential information about your account. Webex partners like Yorktel offer a range of tiered subscription options, including Starter, Business, and Enterprise. The agent and supervisor use this gadget to gain context about the customer's past experiences with the business and engage The Preferred Architecture for Cisco Webex Hybrid Services, Cisco Validated Design (CVD) Guide, presents some examples that simplify the sizing process. An app's primary use cases and workflows must provide the app initiator with the ability to start an Open for All session. It combines enterprise calling features and performance with market-leading virtual meetings technology and team collaboration, all in a single app. It predicts that by 2024, 43% of businesses will have adopted cloud-based calling. work. Webex Contact Center - Design Guides - Cisco Support Product Support Contact Center Webex Contact Center Design Guides View Documents by Topic Choose a Topic Cisco Webex Contact Center Cisco Webex Contact Center Voice Onboarding Guide 02/Dec/2020 Cisco Webex Contact Center 1.0 Cisco Webex Contact Center 1.0 Voice Onboarding Guide 09/Oct/2020 End-to-end experience management Close the customer feedback loop with integrated Webex Experience Management, including follow-up surveys via text, email, or IVR. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. In addition, there are various calling options available based on deployment, and user's calling needs. By default, apps are launched into the App panel with a viewport of 360x576px. Webex powers a new Embedded apps are expected to follow the recommended design guidelines discussed below. Your team members can make themselves available for calls, messages, and video meetings when it is convenient. (Timeout parameter in the Feedback activity), the contact center: Notifies the customer about the invalid entry or timeout by playing the audio message that is configured in the survey questionnaire Get performance and control at scale with powerful VoIP calling features and single-pane-of-glass management. The Webex Control Hub also provides automatic software updates and usage reports. Figure 4 Architecture for Cisco Webex Hybrid Directory Service. digital whiteboards. Use the mobile app to switch devices during calls and enable work-from-anywhere freedom for greater productivity. Call, meet, co-create and View the CEJ and CEA widgets in the Agent Desktop. Log in Sign up. 4.Cisco Webex Room Series endpoints support 4K video resolution. Maximize control with a dedicated cloud service. The Webex Teams application is how users access the service on their smartphones, via a browser, or via a dedicated application on their Mac or Windows PC. Enterprise Deployments Webex vs. Microsoft Teams: Understanding the Advantages. After you receive the handover emails with credentials and other essential information about your Webex Experience Management account, use the credentials to create a Webex Experience Management connector in Control Hub. It also measures how many calls they made, answered, and missed. get work done. Webex Calling demonstration within the Webex App. Webex Calling is Ciscos enterprise-grade cloud calling and team collaboration platform offered on a subscription basis to growing businesses worldwide. We recommend opening media ports for both TCP and UDP traffic flows. Overview Webex Calling provides advanced telephony services for its users. We recommend the endpoints listed in the following tables because they provide optimal features for this design. In order to achieve this, Expressway-C and Expressway-E must be deployed for firewall traversal, so that secure communications to and from the cloud will always be possible. Webex Experience Management questionnaires are cached for 24 hours, and any modifications to them would reflect after that period. In addition, opportunistic video allows for a group of video endpoints to be strategically marked with a lower class of video, thus enabling them to use available bandwidth opportunistically for optimal video resolution during times when the network is less busy and more bandwidth is available, or conversely to down-speed their video more aggressively than the prioritized class of video during times of congestion when the network is in its busy hour. Explore two major collaboration platformsWebex and Microsoft Teamsand learn why ZK Research thinks Webex wins in several key areas, including enterprise calling. The consistent user experience provided by the overall architecture facilitates quick user adoption. Private by default. QoS ensures reliable, high-quality voice and video by reducing delay, packet loss, and jitter for media endpoints and applications. But having tools from both the cloud and the premises can create inconsistent, disjointed user experiences. To deploy Webex Hybrid Calendar Service in the PA for Webex Hybrid Services, we recommend the following: Cisco Webex Video Mesh is a component of the PA for Cisco Webex Hybrid Services that enables organizations to deploy an instance of media processing on-premises. It's your cloud service. Key features include voice and video calling, click-to-call from the desktop, mobile device integration, enterprise phone directory, auto attendant, Webex App integration, and much more. It enables users to initiate and manage calls with their colleagues, partners, and clients. Embedded apps benefit users with simplified use cases and workflows that add value to a Webex meeting or messaging space. different channels such as email, SMS, and Interactive Voice Response (IVR). Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience The content in this guide is organized in the same modules. The areas of overlap include Cisco Meeting Server, Cisco Unified Communications Manager IM and Presence Service, and Cisco Jabber. Ensure that media is marked with appropriate QoS markings to improve call quality on the corporate network. Apps that are intended to be used on Webex Devices (such as the DX80 or DeskPro) must be optimized for a touch-screen experience. The following types of Cisco documents describe and explain the Preferred Architectures: Figure 1 illustrates how to use the PA guides. For example, in the screenshot below the Slido app is open and is sharing the available space with other panels. Increase productivity with pre-built cloud integrations to third party apps and enjoy advanced AI assistants. Provides on-premises media processing capabilities for Webex. For more information, see Cisco Webex Experience Management Widgets and Gadgets. Learn More Experience more from Webex. Although on the surface it might seem that Webex Calling is strictly a voice-over-IP calling solution, it also offers many other features and benefits, including. After you create the Webex Experience Management connector, you configure the post-call surveys. App initiators must be able to go back or forward in an Open for All workflow to select different content to share with app recipients. They incorporate a subset of products from the Cisco Collaboration portfolio that is best suited for the targeted market segment and defined use cases. All rights reserved. Apps must be optimized for these dimensions. When he tries to answer a incoming call from WebEX desktop app, the call disconnects immediately only at one location. more. Entertainment, Having a business number ring on any device, anywhere, The elimination of traditional telephone hardware and wires, Flexibility to quickly add new extensions or lines without outside help, Built-in security that protects sensitive data, Select the vendor partner that meets your needs. This bandwidth management strategy starts with QoS. It will also ensure that media will cascade from the Video Mesh Nodes directly to the cloud instead of traveling across a WAN to another site with direct Internet access. . Webex Experience Management is a Customer Experience Management (CEM) platform that enables you to see your business from your customers' perspective In addition to clustering, the PA for Webex Hybrid Services provides high availability through the use of redundant power, network connectivity, and elastic storage. Table 8 Components for Cisco Webex Video Mesh. We recommend deploying the Video Mesh Node on the corporate network. Prioritized audio for both audio-only and audio of video calls ensures that all audio is prioritized in the network and is thus not impacted by any loss that can occur in the video queues. WebEX Calling. At the click of a button, users can: Most importantly, a cloud calling solution will significantly enhance organizational collaboration. workspace. Figure 17 Reachability of Webex Teams and Unified CM Destinations with Call Service Connect. For a survey through email or SMS, you can configure Webex Contact Center to send out an email or SMS that contains a message along with a link to launch the survey. Webex Calling is highly flexible and can be integrated with many business and productivity apps, including. Many organizations are finding the correct balance for them between remote and hybrid workplaces. These micro-services enable hybrid services integration. ), WAN edge egress queuing and scheduling policy. In addition, it keeps the user experience consistent so that the user of Webex Teams has the same dialing habits, calling ID, and unified call history as any other user on Cisco Unified CM. creating customer delight. Cisco Webex Contact Center Configuration Guides Cisco Webex Contact Center Setup and Administration Guide Updated: October 21, 2022 Chapter: Contact Routing Chapter Contents About Contact Routing Configure Multimedia Profiles Flow Designer Getting Started Access the Flow Designer Application Flow Designer Browser Requirements number of times (for example, 3 attempts), the maximum number of retry attempts for invalid input and timeout must be set Sports & Provides on-premises media processing capabilities for Webex Meetings. Secure by design. Additionally, these devices enable users to access multiple communication services such as: In the PA for Webex Hybrid Services, both Cisco Unified Communications Manager (Unified CM) on-premises call control and Cisco Webex provide endpoint registration and collaboration services. Cisco Collaboration endpoints provide a wide range of features, functionality, and user experiences. Cisco Webex enables these companies to gradually shift to Webex Calling by adding additional users and upgrading their service tier. 1.Cisco Webex DX80 endpoints run CE firmware. (Users cannot initiate Open for all sessions on mobile devices.). Overview Developer Guide Design Guidelines for Meetings Design Guidelines for Messaging API Reference Submission Checklist for Embedded Apps. Make every call count. Use of pop-ups must be limited to entering sign-in credentials, or displaying error messages or notification messages, only. Select the Webex Calling tab to be navigated to your Calling User Portal where you can set up and modify your user calling settings. Webex Hybrid Calendar Service enables a tight integration between the user's enterprise Microsoft Exchange calendar, Microsoft Outlook invitations, and Webex Teams Messaging. The steps to enable IVR post-call survey in Webex Contact Center are as follows: Create and configure the questionnaires in Webex Experience Management for sending IVR surveys to the customer. Apps must be optimized for this default window size. This prescriptive approach simplifies the integration of multiple system-level components and enables an organization to select the deployment model that best addresses its business needs. If the app recipient navigates away from the intended view, the app must provide a way for the user to return to the intended experience. (This will depend on the strategy taken in the on-premises solution configuration. Webex Assistant Skills FedRAMP Full API Reference GET Retrieve Call Forwarding Settings for a Workspace PUT Modify Call Forwarding Settings for a Workspace GET Retrieve Call Waiting Settings for a Workspace PUT Modify Call Waiting Settings for a Workspace GET Retrieve Caller ID Settings for a Workspace PUT Modify Caller ID Settings for a Workspace Research data from Metrigy and Gartner cited by Cisco found that 78% of office employees have long-term mandatory or optional work from home (WFH) arrangements, and over three-quarters of IT telephony investment in 2020 was in cloud-based services. in Webex Experience Management. * All fields are required. It predicts that by 2024, 43% of businesses will have adopted cloud-based calling. Moving phones to the cloud eliminates the outdated need for employees to be in close physical proximity to the company's on-premises phone system. All embedded app text and content must be visible, legible, and actionable in both color modes. (See the Bandwidth Management section for details.). Let teamwork thrive. With this deployment model, internal Webex Teams endpoints will connect to available Video Mesh Nodes and external Webex Teams endpoints will connect to the cloud media services. Table 8 lists the components and roles of Cisco Webex Video Mesh. In-meeting apps must optimize their layouts to their default viewports. Webex Hybrid Call Service supports multiple Cisco Unified CM clusters. Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. Skips the remaining survey questions and plays the Thank You message (if a Thank You note is configured in Webex Experience (For the latest version support information, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.) Webex Calling Workspace Settings support reading and writing of Webex Calling settings for a specific workspace within the organization. If Cisco Unified CM is not in mixed mode and uses non-encrypted RTP media traffic to send the call to Expressway-C, then Expressway-C can terminate the RTP connection from the Unified CM endpoint and open another call leg using SRTP to Webex. The Webex app is a one-stop shop for all those collaboration tools. The documentation set for this product strives to use bias-free language. Webex Calling also offers advanced integration capabilities that utilize existing on-premises PBXs, making it easier for both on-premises and cloud users to connect and experience with a high quality audio and video experience. Apps should avoid including hyperlinks to parts of the application that weren't intended to be part of the embedded app experience, or take the user to an unknown part of the app. If you like the capabilities of Webex Teams, you can integrate those capabilities with what you currently have deployed for an even better end-user and administrator experience. The Video Mesh Node bridges the media locally, resulting in network edge bandwidth savings as well as decreased overall latency. As shown in Figure 5, Cisco Directory Connectors synchronize with Microsoft Active Directory using Microsoft application programming interfaces (APIs) over the on-premises network. 2022 Cisco and/or its affiliates. Enhance your workplace. Cisco Calendar Connector is deployed on the Cisco Expressway-C Connector Host on-premises. Maximize control with a dedicated cloud service It's your cloud service. For more information about creating questionnaires, see Questionnaires. Figure 16 Architecture for Webex Hybrid Call Service. At the same time, Cisco Calendar Connector pushes calendar data and communicates over the Internet through the secure enterprise boundary and corporate firewall with the calendar service within Webex. Once Directory Connectors are installed and configured, synchronization takes place and users and resources are pushed to the Webex identity store for the customer's organization through HTTPS connections. By default, the maximum number of retry attempts for invalid input and timeout is 0. See Embedded Apps Design and Experience Guidelines for Messaging for guidelines related to messaging-based apps. Additionally, the following technology use cases offer organizations opportunities to develop new, advanced business processes that deliver even more value in these areas: The Preferred Architecture (PA) for Cisco Webex Hybrid Services provides end-to-end collaboration targeted for deployments where a Cisco Collaboration solution based on Cisco Unified Communications Manager has been deployed. Webex Video Mesh can be deployed as a virtual machine on a Cisco Unified Computing System (UCS) server or on specifications-based hardware in the organizations data center(s). A single Video Mesh Node can accommodate up to 100 concurrent calls. (This includes all audio of both voice-only and video calls. Because Cisco endpoints range from low-cost, single-line phones and soft clients to presentation, white board, and multi-screen Cisco TelePresence endpoints, an organization can deploy the right variety of endpoints to meet users' needs (Figure 3). Overview of Preferred Architecture On-Premises Bandwidth Management Solution Concepts and Strategy. to 2 in Webex Experience Management. The PA for Webex Hybrid Call Service includes Cisco Unified Communications Manager (Unified CM), Cisco Expressway-C and Expressway-E, and the Expressway-C Connector Host for the Hybrid Call Service solution (Figure 15). Many businesses have made migrating to cloud calling a key milestone in their digital transformation journey. This includes voice, video, and desktop sharing. The PA for Cisco Webex Hybrid Services includes the following foundational functionality and services that underlie the entire Webex Hybrid Services solution: The web-hosted online Webex Control Hub, available at https://admin.webex.com/, is used to administer and manage the organization's Webex Hybrid Services. The bandwidth management strategy for Webex Hybrid Services includes identifying and marking Webex Room Device and Webex Teams client signaling and media traffic as well as updating the QoS policies in the LAN, WAN, and Internet edge equipment in the on-premises solution. This basic feature of the Webex Teams application and the Webex platform provides one-to-one and group messaging with file sharing. Apps must be optimized for these dimensions. This architecture incorporates high availability for critical applications. The central component of Webex Video Mesh is the Video Mesh Node. When Open for all is not enabled, app initiators and recipients can stretch the width of the App panel up to a maximum of 604x576px. For more information, see Feedback activity. For more information, see Infra Provisioning Guide For Webex Experience Management Invitations Module. To support hybrid work, businesses must embrace complete digital transformation by updating on-premises phone systems to cloud calling. When the maximum number of retry attempts for invalid input and timeout exceeds, the contact center: Notifies the customer that the maximum retries have exceeded, by playing the audio message that is configured in the survey This feature delivers persistent instant messaging with Webex Teams spaces, where users can message and share files. Other Additional features, storage, and support It enables users to initiate and manage calls with their colleagues, partners, and clients. If Cisco Expressway performs RTP-to-SRTP conversion, we recommend enabling it on Expressway-C instead of Expressway-E so that the traffic in the DMZ will be encrypted. More and more, organizations are choosing collaboration services from the cloud because cloud services: Many organizations, however, are unable or unwilling to move all their services to the cloud. If certain Open For All workflows are not enabled in the app, the developer should minimally provide the user with next steps through a text banner. Preview how Webex Control Hub makes management easy. As part of the account creation process, the following actions are performed: Creates an account for you and provisions the account. Additionally, the architecture supports an advanced set of collaboration services that extend to mobile workers, partners, and customers through the following key services: Because of the adaptable nature of Cisco endpoints and their support for IP networks, this architecture enables an organization to use its current data network and the Internet to support both voice and video calls. If a user is required to sign-in to use the app, all available sign-in methods in the app must be functional. Let your users stay connected to your business during the working day from where ever your business takes them, but disconnect during personal time or after hours. This will ensure that the Video Mesh Nodes are available for large user populations. If the customer enters an invalid DTMF input or does not enter any DTMF input to a survey question within the specified duration Unified Communications as a Service (UCaaS) and cloud voice calling services provide an affordable, flexible platform for mobile, meeting rooms, and the lineup of, 1:1 and group voice and HD video conference meetings, Collaborative screen and document sharing and whiteboards. way of collaborating thats centered around the Apps must be tested and verified to function as expected on all supported desktop systems and devices, including Windows and MacOS. Apps must not be dependent on access to a user's personally identifiable information (PII) to function properly. Figure 11 Cascading the Call to the Cloud for External Participants, The Video Mesh Node can host Webex meetings that include both Webex Teams endpoints and clients as well as Unified CM registered endpoints. It provides a common directory shared between the enterprise and Webex through synchronization of the on-premises Microsoft Active Directory and Cisco Webex. Figure 15 Architecture for Cisco Webex Hybrid Call Service. questionnaire in Webex Experience Management. Our extensive expertise with the Cisco product portfolio allows us to unlock the full potential of your Cisco products. Make the cloud transition without disruptions and move site-by-site, location-by-location, or user-by-user. For more information, see the section about the Webex Experience Management in the Cisco Webex Contact Center Agent Desktop User Guide. Webex App access for every user Public Switch Telephony Network (PSTN) access to let your users dial numbers outside the organization. Creates standard questionnaires for Webex Experience Management Post Call Surveys and publishes the same. Devices may be associated with workspaces. Details about the individual licenses for the endpoints and infrastructure components in the Preferred Architecture for Webex Hybrid Services are beyond the scope of this document. Incorporate video, desktop sharing, and persistent messaging into meetings Improve communications, relationships, and productivity by making it easier to meet face-to-face over distance. Always look your best! Webex users can select a light or dark theme for the Webex or Meeting Center app. In particular, apps must not have transparent backgrounds, which can make text illegible in dark mode. Note As shown in Figure 7, the Expressway-C Connector Host does not pair with the Expressway-E server and, in the case of hybrid calendar integration, does not rely on Expressway-C and Expressway-E firewall traversal capabilities to communicate with Webex. To better understand the future changes and how they will impact your deployment of the Webex Hybrid Services architecture, we recommend that you contact your Cisco account team before deploying the architecture described in this document. Ciscos portfolio of Webex services is world-renowned for providing feature-rich digital communications solutions for businesses of all sizes. Recommended deployment models are discussed in brief here. For more information on how to configure widgets, see Cisco Webex Experience Management Widgets. The Webex app offers integrating calling, voicemail, teams, and device share from anywhere on any device with a consistent user experience. Escalate your calls to a multi-party. PUT Configure Call Forwarding Settings for a Person GET Read Call Intercept Settings for a Person PUT Configure Call Intercept Settings for a Person POST Configure Call Intercept Greeting for a Person GET Read Call Recording Settings for a Person PUT Configure Call Recording Settings for a Person GET Read Caller ID Settings for a Person For any company, managing private branch exchange (PBX) hardware is costly and inefficient. Webex Experience Management powers customer journey mapping, text analytics, and predictive modeling using the feedback collected from customers through different channels such as email, SMS, and Interactive Voice Response (IVR). to discuss your unique communication and collaboration needs. Streamline workflows and processes Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange. Stay focused. The Cisco Webex Cloud Calling solution is part of the all-in-one Webex app. Initially, Spaces and Widgets are created as part of the Webex Experience Management account provisioning. IT Lifecycle Services & Management Consulting, User Adoption, Training, & Retention Services, What is Enterprise Collaboration and Why Your Organization Needs Systems and Solutions, How to Develop an IT Asset Management Framework, What Are Microsoft Consulting Services? Administrators can configure and add the CEJ widget on the Webex Contact Center Agent Desktop. ), Figure 12 Media Path of a Webex Teams Meeting with Video Mesh Node and Unified CM Registered Endpoints. Create a voice-based feedback activity in Flow Designer. It requires many of the same products and infrastructure as well as the architecture and planning incorporated in the PA for on-premises deployments. When the Open for all button is enabled the app's available viewport is 360x480px. Provides central administration for Webex Teams components. If a Video Mesh cluster is full, the next Webex Teams endpoint in the organization that joins the meeting will send its media to Webex, and the Video Mesh Node will cascade the call to the cloud media services. As detailed below, there are unique viewport sizes for apps running in the App panel (where apps open by default) and in the external window that the user can pop out. The Video Mesh Node can be deployed on the corporate network or in the DMZ. Figure 6 Architecture for Cisco Webex Hybrid Calendar Service. They communicate and synchronize over the enterprise network with Microsoft Active Directory, and they communicate over the Internet to Webex (Figure 4). Apps must not include links to extraneous pages where not actionable (for example, links to "About", "Careers", or social media sites) that would leave the user "stranded". Cisco Unified Communications Manager (Unified CM), Provides endpoint registration, call processing, and media resource management, Cisco Expressway-C Connector Host Call Connector, Provides integration between on-premises call processing services and Webex, Enable interoperability and firewall traversal with Webex. Enterprise-grade security, You can collect, analyze, and present the data from various surveys as widgets on the Webex Contact Center Agent Desktop. Get the most complete collaboration portfolio. By default, in-meeting apps open in the App panel, which may contain other open panels (such as Chat or Participants panel, for example) thereby reducing the app's available screen area. Messaging Cisco Preferred Architectures provide tested and recommended deployment models for specific market segments based on common use cases. Figure 16 illustrates the architecture for Webex Hybrid Call Service. Gartner names Cisco a Unified Communications as a Service leader for Webex for the 4th consecutive year. If employees have access to the internet, they can access their phone lines from anywhere. bars and smart multi-screen video conferencing for every Webex Calling What's New and Release Notes Section Overview What's new in Webex Calling Known issues for Webex Calling Webex App | What's New Webex App | Release notes What's new in Control Hub Bandwidth management is about providing the best possible user experience end-to-end for all media capable endpoints, clients, and applications in the collaboration solution. Figure 5 Hybrid Enterprise Directory Integration. Documentation Blog Support. In order to account for security requirements, the call will always be encrypted for both signaling and media. 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