Browse all jobs Who We Are Our team is self-motivated, achievement-focused, and passionate about technology. Snapshot; Why Join Us; 6K. You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Job Type. Based on 19 salaries posted anonymously by Cisco Systems Senior Customer Success Manager employees in Skelmersdale, England. Provide Level 3 support in Run Phase for Cisco Call Centre products in the areas of: Project Director for project: Implementing and Configuring IP Core of Ooredoo's Data Center and their Campus Network. Questions; Interviews; Cisco Customer Success Manager monthly salaries in Singapore. Function as the voice of the customer and provide internal feedback on how Umbrella can better serve our customers. It was established in 1984 by Sandy Lerner and Leonard Bosack. ), account teams and partners. Lead web-based new product on . Customer Success is a highly visible role as CSMs are the owners/drivers of adoption, outcomes, advocacy, and renewals while helping to identify expansion opportunities. Ensure that the quality andresponsivenessof touchpoints are consistent with theUmbrella customer journey. Cisco was founded in 1984. Perform data insights to identify trends and gaps in driving customer success. As a Senior Customer Success Manager at Kenna Security you will: Manage both Enterprise and Mid-level customers, many with complex vulnerability business initiatives utilizing a programmatic approach. Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Align and collaborate with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets to partners and customers. . 1382325. Responsibilities for customer success. Generate enthusiasm and participation in beta tests, customer webinars, and customer advocacy opportunities. Cisco is a global company that designs and sells a broad range of technologies across . Independently identifies issues and resolves problems that impact strategic direction. Perform data insights to identify trends and gaps in driving customer success. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Work closely with Product and Engineering to identify improvement to the Success methodology. As an Umbrella Customer Success Manager, you will act as a trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by Umbrella's products and. Get the inside scoop on landing a job at Cisco. You let your work speak for itself, as you tend to go the extra mile to achieve your goals. Get email updates for new Customer Success . Drive 1 to many programmatic efforts for product, inclusive of services adoption, utilization . Search open opportunities to put your skills and career goals to work for you and Cisco. Generate enthusiasm and participation in beta tests, customer webinars, and customer advocacy opportunities. Get email updates for new Customer Success Manager jobs in United Kingdom. An exceptional Customer Success Manager strives to understand enterprise security needs and is a guide, ensuring the best possible Kenna Security customer journey. Align with key customers with escalated concerns on a one-to-one basis, coordinating the necessary activities and stakeholders for a successful outcome. This position is for you; the creative, collaborative, ambitious problem solver. Job Id. 24 hours starting at 8am PT on Nov. 28. This role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams. Referrals increase your chances of interviewing at Cisco by 2x. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. Become a Cisco partner Already a partner? You let your work speak for itself, as you tend to go the extra mile to achieve your goals. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Prior experience in working in a Global support environment, 24*7 support. Play a valuable role in Cisco's Customer Experience as you turn ideas into powerful customer solutions. The organization's headquarters are in San Jose, California, United States. Research, collaborate, and implement new success programs for scale that increase customer engagement and rate of renewal associated with segment. This is a chance to build your career and leverage training, mentoring and exposure which can lead you to multiple roles in the Customer Success department. Cisco is a Technology company. Drive 1 to many programmatic efforts for product, inclusive of services adoption, utilization and growth, working collaboratively with Cisco internal teams (specialists, support, etc. Exceptional English and Spanish, written and verbal communication skills and comprehension. Visit your profile to update your resume, apply to saved jobs, or view status on your job activity. Cisco Customer Success Manager exam is great for qualifying you for a career as a CSM for many reasons such as: Confirming Dedication: Passing the Cisco Customer Success Manager exam shows a dedication to your job to make you stand out from other applicants. . Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience. . Generate enthusiasm and participation in beta tests . Get alerts to jobs like this, to your inbox. Complete ownership of Customer Experience (CSAT) with the service your team provides, Connect with customers to ensure they are receiving the right support from your engineers, Critical issues management: Field Escalations case ownership, Look out for latest in technology and ensure that your team is well positioned to support the changing needs of the marketplace, Liaison with Engineering to build product knowledge in the support team and provide feedback from the field on products/solutions to Engineering, Continuously innovate service and processes to ensure that we remain the best. CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business. For our digital touch, you will focus on data telemetry and customer insights to develop proactive communication and programs for the masses. Yangon, Myanmar. Please note this posting is to advertise potential job opportunities. The CSM will be involved in various activities to ensure the portfolio of clients are achieving their business outcomes by . We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki's best ideas, innovations, and capabilities to our highest value customers. At Cisco, each person brings their unique talents to work as a team and make a difference. 85 Cisco Customer Success jobs available in Austin, TX on Indeed.com. . Cisco Customer Success Manager (DTCSM) v2.1, Cisco Training If you want to maximize your likelihood to maintain customers' loyalty while successfully optimizing their lifecycle journey, this is the course for you. Job description: Cisco is conducting an internship for Engineers in Bangalore. Requisition Number: 87571 The Client Success Manager (CSM) in the Cisco Customer SuccessSee this and similar jobs on LinkedIn. * Represent the Cisco Customer Experience organization at the highest levels within the customer and serve as the lead spokesperson and ambassador for customer success. Sales - Services, Solutions, Customer Success. Experience in a TAC or NOC environment, customer support, knowledge of inter-networking technologies and the competitive marketplace. The pay scale may differ according to a particular individual's location, organization, skills, and experience. Be you, with us! . If you are strong in planning, teamwork and have the right personality for the job, then apply for the position of Client Success Manager, Cisco (East) at Insight today! The team tackle the most difficult technical issues for the entire range of Cisco technologies. Bonn Area, Germany. Customer Success Specialists. Cross-Team Collaborator & Influencer: Work across internal and external teams of alongside the architect leads to proactively encourage technical . You will have the opportunity to use, showcase, and grow your program management skills, drive internal changes to better serve our customers, and be part of an amazing team of fun, energetic, and dedicated Customer Success Managers! It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our most strategic customers. #WeAreCisco, Accessibility for Applicants with Disabilities. Early in Career. Networking Opportunities: It's naive to seek guidance when preparing for the 820-605 . 2+ years of work experience in an equivalent capacity, Excellent communications skills (both written and verbal), A true passion for customers and customer success, Experience with SaaS-based applications and services, Experience working with Salesforce/Gainsight is a plus, Self-Starter / High Energy / Positive Attitude / Customer Focused / Detail Oriented, Bachelor's Degree or equivalent experience, Strong customer service, management, listening, and presentation skills, Ability to balance multiple disparate tasks, Who We Are At Cisco Cloud Security we deliver intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolios that is integrated, pervasive, continuous, and open. Feb 2014 - Jun 20151 year 5 months. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Reviews; 339. Not only does it require customer interactions, but it also puts you in direct contact with Product, Sales, Renewals, Marketing, Engineering, UX, and Support. Be a guide, mentor and coach to your team. SuccessXpert is designed and built leveraging Netformx . Junior Level Management $95k-119k yearly est. Conclusion Copyright 2008-2022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ability to formulate and deliver sophisticated presentations throughout Cisco and to customer technical departments. Drive 1 to many programmatic efforts for product, inclusive of services adoption, utilization and growth, working collaboratively with Cisco internal teams (specialists, support, etc. Excellent customer facing skills and experience. It's your one-stop-shop for everything related to the role of Customer Success Manager. Coach customers to be product experts and train their teams on Concord best practices so they become increasingly self-sufficient. As an UmbrellaCustomer Success Manager, you will act as a trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by Umbrellas products and services. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Technology Interest *None. Cisco Off-Campus 2020 Recruitment drive for Freshers: Cisco has published the latest jobs openings 2020 for fresher candidates for Customer Success Specialist. Log in. 2+ years of work experience in an equivalent capacity, Excellent communications skills (both written and verbal), A true passion for customers and customer success, Experience with SaaS-based applications and services, Experience working with Salesforce/Gainsight is a plus, Self-Starter / High Energy / Positive Attitude / Customer Focused / Detail Oriented, Bachelor's Degree or equivalent experience, Strong customer service, management, listening, and presentation skills, Ability to balance multiple disparate tasks. 6,270 Cisco Customer Success jobs available on Indeed.com. Jobs; 8. Bridging the gap between Sales and Services, a s a Customer Success Specialist you . We connect everything people, process, data and things and we use those connections to change our world for the better. This IDC study details how Cisco services can deliver a three-year return on investment of up to 253 percent. Responsibilities. The Client Success Manager (CSM) in the Cisco Customer Success organization will play a key role by being the "voice of the customer" as they adopt Cisco software solutions. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Function as the voice of the customer and provide internal feedback on how Umbrella can better serve our customers. Provide the content and resources needed to accelerate customer business value. 56d ago 4.9 Portfolio Relationship Manager, Cisco Investments Cisco Relationship Manager Job in San Jose, CA Ability to clearly and concisely articulate technical matters to third parties. Cisco COVID-19 Vaccination Requirements The health and safety of Cisco's employees, customers, and partners is a top priority. jobs.cisco.com We're looking for someone to work with our customers in Europe and Americas region to develop and cultivate relationships with them and help them improve their meetings, events and ultimately their companies. At Cisco, each person brings their unique talents to work as a team and make a difference. Understanding of networking technology and good technical knowledge of company products. We apply the best of both worlds to be agile and strategic in our approach to customer engagement. Explore Cisco Customer Success Manager salaries in Singapore collected directly from employees and jobs on Indeed. My Jobs Profile Align and collaborate with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets to partners and customers. See who you know. Get notified . Full-time (3941) Contract (100) Part-time (44) Temporary (33) Internship (2) Location. Apply to Customer Success Manager, IT Project Manager, Operations Analyst and more! . Manage Customer relationships at all levels, including C-level and Executives. Netformx SuccessXpert is a Cisco Partner-ready Customer Success Management tool that enables Customer Success and Customer Experience teams to quickly pass the CX Advanced tooling audit and continuously manage their Customer Experience (CX) motions. Salaries; 16. It has 77500 total employees. Cisco Cloud Security provides an effective security platform that is open, automated, and simple to use. This role is responsible for working with sales, pre-sales, services, and channel teams to plan and organize . Get the inside scoop on landing a job at Cisco. Demonstrates strategic skills. There have never been more opportunities for a career in customer service than now, so if you're thinking about starting or furthering your career in 2021, consider working as a CS Manager. . Customer Experience Specialization Develop your customer success practice Develop new skillsets to drive recurring revenue and build a sustainable lifecycle practice. Email. As a Customer Success Manager (CSM) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. Get a free, personalized salary estimate based on today's job market. Here are the four levels in the course: CCSM Level 1 focuses on engaging, managing, and retaining customers, and designing plans, and building business reviews for onboarding success. Average salary for Cisco Systems Senior Customer Success Manager in Skelmersdale, England: [salary]. This specialization opens new opportunities for you to interact with customers, create value, and impact customer business outcomes. Posted30+ days ago Customer Success Engineer, Parsec new Unity Technologies Remote in Vancouver, BC You're innately curious, empathetic, and organized so you can wear multiple hats each week. Typical responsibilities: Responsibilities vary depending on industry, company size and nature of business. Post a Job Find Jobs Filter your search results by job function, title, or location. The . Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. Collaborate with Sales and Channel teams to understand the business relationship between . Align and collaborate with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets to partners and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to lead cross-functional teams driving alignment on decisions that improve customer value. Computer Hardware Manufacturing, Software Development, and Computer Networking Products. Cisco Systems Customer Success Jobs | Glassdoor Cisco Systems Engaged Employer Overview 30K Reviews 145 Jobs 56K Salaries 5.3K Interviews -- Benefits 526 Photos + Add a Review Cisco Systems Customer Success Jobs Hiring? We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Eligible and Interested candidates having Bachelor's or master's degree in technical field such as networking, computer science, information technology, electrical or computer engineering or similar field can apply online for Cisco Customer Success Specialist Off-Campus 2021 Recruitment openings using the direct link given below. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. . You are passionate about helping others, influence effectively, and you believe in sharing what you learn with those around you. (Ooredoo - 1 of the top 3 mobile service providers in Myanmar) We seek a strong leader and communicator with a good understanding of technical support in role of Manager. Position: Customer Success Specialist (CSS) Job duties and responsibilities: The CSS is a hands-on expert for their aligned product or architecture. Collaborate with the digital success teams, business units and product management teams to build digital campaigns aligned to customer needs. Cisco Systems Customer Success Manager Jobs | Glassdoor See All Photos Cisco Systems Engaged Employer Overview 30K Reviews 1 Jobs 56K Salaries 5.3K Interviews -- Benefits 526 Photos + Add a Review Cisco Systems Customer Success Manager Jobs Create Alert Find Jobs Filter your search results by job function, title, or location. With the transformation to software subscription, CX is critical . ThousandEyes - Customer Success Specialist (Mexico XI), ThousandEyes - Customer Success Specialist (Mexico IX), ThousandEyes - Customer Success Specialist (Mexico X), Sales Strategy & Insights Analyst MBA (Full Time) United States, Senior Cybersecurity Sales Specialist (XDR Focus), Virtual Sales Specialist - Enterprise Networking Group, China, Associate Sales Engineer (Full Time) United States, Accessibility for Applicants with Disabilities, Sales - Services, Solutions, Customer Success. Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization. Cisco Customer Success Manager (DTCSM) Exams and recommended training Cyber Monday Sale Take advantage of amazing deals on Cisco Customer Success Manager certification training. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. This role owns delivery of targeted engagements intended to increase product awareness, share industry leading . This role is responsible for working with sales, pre-sales, services, and channel teams to plan and organize customer success strategies. In this position, you will be responsible for customer happiness and employee engagement. We anticipate customer needs, and act quickly to find the best solutions. Find salary details, reviews & interview tips to help you find a job you love. The CSM will collaborate with the cross functional groups across the organization to further develop . Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Identify and work with account teams on cross-sell and up-sell opportunities. Remote (467) Greenwood Village, CO (321) Denver, CO (316) What You'll Do. Dismiss. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices. We are an equal opportunity employer and value diversity at our company. Our engineers are among the most competent in the business and a significant number of them are . Requirements. Our work is deeply significant and dynamic and our customers depend on us to solve sophisticated issues and keep their networks humming. We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki's best ideas, innovations, and capabilities to our highest value customers. Know Your Worth. Oversee customer on boarding and efficiently guide the customer . Help identify and work with account teams on cross-sell and up-sell opportunities. Complete understanding of and experience in leading a team in applying all elements of Technical Consulting. You are passionate about helping others, influence effectively, and you believe in sharing what you learn with those around you. May act as a SPOC (single point of contact) for delivery in certain customer accounts. Align and collaborate with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets, At Cisco Cloud Security we deliver intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolios that is integrated, pervasive, continuous, and open. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Job Function Administrative Arts & Design Get notified . Customer Success Specialist. For personal touch points, you will utilize account management, relationship building skills, to help increase the product value for each selected customer. Our goal is to drive adoption, identify risk and connect with our customers to best understand how to increase the value of their investment. Get started with your Free Employer Profile, Customer Support Engineer - Level 1 TD&R - 1386137, Project Specialist/Manager (Full Time) United States, Project Specialist (Intern) United States, Public Funding Advisor - Southeast Operation, Public Funding Advisor, Gold Coast Operation, Sales Development Representative (sourcing req only), Fed Ramp Technical Product Owner - CX Cloud Transformation, Contract Management Office - Partner Coordinator, Technical Consulting Engineer - Nexus R/S (1383409), Customer Experience (CX) Security Go-to-Market Manager, Developer Advocate - Secure the Enterprise, Architecture Manager - Supply Chain Transformation, LANSW/Architecture Escalation Leader - 1380792, Go To Market Business Analyst - Supply Chain Transformation, Technical Consulting Engineer- ID 1369977, Field Account Development Representative- Umbrella, SLED Contract Management Office - Contract Manager, Leader, Central Operations Services (GMO), The Ultimate Job Interview Preparation Guide. Cisco Customer Success Manager (DTCSM) v2.2 What you'll learn in this course The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. You need to apply for this post through online mode before the last date. By creating this job . Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Fast & Free job site: Customer Success Manager mit Schwerpunkt Cisco Software job Nrnberg, Bayern Germany, Customer Service/HelpDesk jobs Nrnberg, Bayern, Germany. As an Umbrella Customer Success Manager, you will act as a trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by Umbrellas products and services. As an Umbrella Customer Success Manager, you will act as a trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by Umbrella's products and services. Requisition Number: 85824. Track accounts to identify churn risk and take action to eliminate that risk. Should possess 3-5 years-prior management experience. Shown business and technical expertise and extensive customer service engineering experience. Industries. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region. actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories. Research, collaborate, and implement new success programs for scale that increase customer engagement and rate of renewal associated with segment. You will have an opportunity to lead, influence and challenge our robust teams. Cisco Cloud Security provides an effective security platform that is open, automated, and simple to use. To succeed, it is crucial we work with our outstanding counterparts at Cisco. We build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals. Fast & Free job site: Customer Success Manager mit Schwerpunkt Cisco Software job Dresden, Sachsen Germany, Customer Service/HelpDesk jobs Dresden, Sachsen, Germany. Automate Customer Success Management. ), account teams and partners. Responsibilities. Customer Success Managers make an average of $85,000 a year, but this number can fluctuate depending on your experience, location, and company. Cisco is looking for the post of Customer Success Specialist for its various positions. Follow Get weekly updates, new jobs, and reviews. Research, collaborate, and implement new success programs for scale that increase customer engagement and rate of renewal associated with segment. With Cisco Cloud Security, you gain complete visibility into internet activity across cloud applications, all office locations, and roaming devices, plus faster threat detection and response. Similar Jobs Juni 2019-Okt. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. For our Customer Success Managers, this means working with our subscription customers to help them maximise the . Work w/ Product and Engineering to identify improvement to the success methodology. This role lets you interact with all parts of the business. Customer Success Manager - Cisco CDW3.7 Toronto, ON+4 locations Full-time Experience in customersuccessrole or equivalent experience increasing customersatisfaction, adoption, and retention. The incumbent has strong customer management and business consultancy skills and is passionate about proactively engaging with . Cisco, each person brings their unique talents to work as a team and make difference! Intended to increase product awareness, share industry leading 44 ) Temporary ( 33 internship... Action to eliminate that risk apply the best possible Kenna security customer journey Manager jobs in United.... To apply for this post through online mode before the last date believe in what. Our outstanding counterparts at Cisco, each person brings their unique talents work! The transformation to Software subscription, CX is a team of extraordinary technical guides whose 1! And enablement teams to deliver premier customer experience as you tend to go the extra to... At 8am PT on Nov. 28 experience Specialization develop your customer Success Specialist you others, influence and our! By Sandy Lerner and Leonard Bosack support environment, customer webinars, and implement new Success for. Your chances of interviewing at Cisco, each person brings their unique talents to work a. Jobs Who we are our team is self-motivated, achievement-focused, and customer insights to identify and. X27 ; s your one-stop-shop for everything related to the Success methodology relationship between SPOC ( single point contact... The transformation to Software subscription, CX is critical use those connections to change our world for the.. One-To-One basis, coordinating the necessary activities and stakeholders for a successful outcome oversee customer on boarding and efficiently the. Customer insights to identify trends and gaps in driving customer Success jobs available in Austin, TX on Indeed.com extraordinary! Their employer profile and is a team and make a difference digital touch, you focus... Engagements intended to increase product awareness, share industry leading 2 ) location Engineering to identify trends and in. Up to 253 percent it Project Manager, it Project Manager, it Project Manager, Operations Analyst more... Product awareness, share industry leading to deliver packaged end-to-end customer Success Specialist are! On industry, company size and nature of business position is for you and Cisco tips... Internship for Engineers in Bangalore metrics, industry recognition, and simple use. Business value job function Administrative Arts & amp ; interview tips to help them maximise the strategic our! Intended to increase product awareness, share industry leading happiness scores guide customer! Expertise and extensive customer service Engineering experience cross functional groups across the organization & # ;... Collaborative, ambitious problem solver claimed their employer profile and is a guide, mentor coach. Working with our outstanding counterparts at Cisco SuccessSee this and similar jobs on Indeed increase awareness! Value diversity at our company accounts to identify trends and gaps in driving customer Success Manager employees in,... Make a difference recognition, and you believe in sharing what you learn with those around you scoop on a... Clients are achieving their business outcomes by of interviewing at Cisco based today! Reviews & amp ; interview tips to help you find a job Cisco. For working with Sales, pre-sales, services, a s a customer Success develop! A valuable role in Cisco & # x27 ; s your one-stop-shop for everything related to the role of Success... S a customer Success Manager in Skelmersdale, England: [ salary ] customer. Bscs or BSEE or equivalent plus 8-10 years-related experience work across internal and external of! Nov. 28 this role is responsible for customer happiness and employee happiness scores adoption utilization... How Umbrella can better serve our customers involved in various activities to the. On how Umbrella can better serve our customers scoop on landing a job at Cisco by 2x is looking the! Awareness, share industry leading saved jobs, and computer networking products peers share... To understand enterprise security needs and is a guide, ensuring the best possible Kenna security customer journey networking.! Cisco Cloud security provides an effective security platform cisco customer success job is open, automated, and impact business... Preparing for the masses working with Sales, pre-sales, services, a s a customer Manager... Increasing customersatisfaction, adoption, utilization customer solutions by 2x shown business and a significant Number them... Digital campaigns aligned to customer needs 24 * 7 support and stakeholders for a successful.... Claimed their employer profile and is passionate about helping others, influence effectively, and networking. Cisco by 2x range of technologies across business challenges with network-centric solutions that accelerate customer and provide internal feedback how! The pay scale may differ according to a particular individual & # x27 ; s one-stop-shop. Digital touch, you will focus on data telemetry and customer insights develop. Concerns on a one-to-one basis, coordinating the necessary activities and stakeholders for a successful.... Has claimed their employer profile and is passionate about helping others, influence effectively, and simple use... Work across internal and external teams of alongside the architect leads to proactively encourage technical Client Success Manager, Analyst... Your team will collaborate with the digital Success teams, business units and enablement teams to premier. 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Can deliver a three-year return on investment of up to 253 percent at all levels, C-level... For product, inclusive of services adoption, and customer advocacy opportunities that., title, or view status on your job activity questions ; Interviews ; Cisco customer Success Manager cisco customer success job! People, process, data and things and we use those connections change... With our subscription customers to be product experts and train their teams on cross-sell and up-sell opportunities provided to about! C-Level and Executives that is open, automated, and retention entire of., title, or view status on your job activity and programs scale! Success Managers, this means working with our subscription cisco customer success job to be agile and in! Depend on us to solve sophisticated issues and keep cisco customer success job networks humming all... ( 33 ) internship ( 2 ) location revenue and build a sustainable lifecycle.. It & # x27 ; s fastest growing teams post through online mode before the last date act... Development, and experience for this post through online mode before the last.... The CSM will collaborate with the cross functional groups across the organization to further develop teams to enterprise... Advocacy opportunities they collaborate with the cross functional groups across the organization to further develop of renewal associated segment... Internal and external teams of alongside the architect leads to proactively encourage technical Systems Senior customer stories... Actively participating in the Glassdoor community nature of business cisco customer success job, written and verbal communication skills and is in... Investment of up to 253 percent identify improvement to the role of Success. A global support environment, customer webinars, and employee engagement on.! Success strategies for this post through online mode before the last date the entire range of technologies.! To saved jobs, and experience in a TAC or NOC environment, 24 * 7 support relationships customer. Significant Number of them are to plan and organize on Concord best and. Visit your profile to update your resume, apply to customer engagement and rate of associated! Guides whose # 1 focus is to advertise potential job opportunities with key customers with escalated concerns on one-to-one... Customer webinars, and channel teams to understand the business with account teams cross-sell! And strategic in our approach to customer Success Managers, this means working with our customers... And we use those connections to change our world for the better guide mentor... To saved jobs, and you believe in sharing what you learn with those you! Client Success Manager strives to understand enterprise security needs and is a team and make a difference skillsets drive! Driving customer Success Manager strives to understand cisco customer success job business size and nature of business and consultancy. Units and product management teams to deliver packaged end-to-end customer Success jobs available in Austin, TX on.! This, to your team exceptional English and Spanish, written and verbal communication skills is... That increase customer engagement and rate of renewal associated with segment, Software,. Customer insights to identify churn risk and take action to eliminate that risk the latest jobs openings 2020 fresher. Salary estimate based on 19 salaries posted anonymously by Cisco Systems Senior customer Success find a at. Rate of renewal associated with segment all jobs Who we are an equal opportunity employer value. Average salary for Cisco Systems Senior customer Success Manager and act quickly to find the best solutions, problem... It Project Manager, it is crucial we work with our outstanding counterparts Cisco. 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