Scroll down and click Reset. Your daily dose of tech news, in brief. Pls help if you have encountered this problem before. These endpoints have errors such as this; ERROR Request: WinHttpSendRequest failed: 12029 (dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443). Legal details, Guide to the Enterprise Console interface, Getting started with Sophos Enterprise Console, Copying or printing data from Enterprise Console, Computers are not running on-access scanning, Can't protect computers in the Unassigned group, Sophos Endpoint Security and Control installation failed, Anti-virus settings do not take effect on Macs, Anti-virus settings do not take effect on Linux or UNIX, Linux or UNIX computer does not comply with policy, New scan appears unexpectedly on a Windows computer, Frequent alerts about potentially unwanted applications, Data control does not detect files uploaded via embedded browsers, Data control does not scan uploaded or attached files, Uninstalled update manager is displayed in the console, http://www.sophos.com/en-us/products/all-system-requirements, Automatic installation is not possible on that
While the Microsoft Fix-It tool does work, we've had to resort to it too many times in the last few months. I tried to remove it by using the uninstall tool Remove Sophos Endpoint. see the system requirements page on the Sophos website (http://www.sophos.com/en-us/products/all-system-requirements). If we had nothing else to do, we'd be investigating alternatives. Windows XP computers. I appreciate the quick response. You selected to install a feature that is not
Disable the tamper protection before uninstalling the Sophos endpoint. I have tried these steps but still have a "Sophos Endpoint" user at login on my Mac. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. supported on the computers operating systems. Also unlock the server if you locked it before via Sophos Central Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. As it know longer appears on my iMac. When running the fix-it tool mentioned I choose to have it fix and remove Sophos Anti-Virus and not the other items listed. This is probably because you did not enter your username in the format domain\user when finding computers. I've noticed that, although Sophos exists as many different components on a PC, there is now at least just a single uninstaller - which is great if it works. To continue this discussion, please ask a new question. May I know what do you mean by different versions of Sophos AV? They can browse to these sites (albeit with SSL warning) and I can't see any difference between servers with and without this issue. after the Procedure The removal failed The software was not successfully removed. I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. Navigate to the following MS Fix-It tool Website: http://support.microsoft.com/mats/Program_Install_and_Uninstall. You are unable to reinstall Sophos Home due to error messages. After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. Uninstalling Sophos Central Endpoint - The Removal Failed, https://community.sophos.com/kb/en-us/14179. These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. Perform a manual installation. Cookie Notice Fixing failed removal on old versions of Sophos Home Expand I'm sending this via my phone, but will post the solution in a few. If resetting the Windows Security app does not work, run a Windows repair to fix Windows Security Center. Here is the list: /Library/Sophos Anti-Virus/ /Library/Application Support/Sophos/ This worked well but I have found a number of endpoints that weren't updating correctly so are stuck with tamper protection turned on. Sophos Endpoint Security and Control Uninstalling using a command line or batch file Getting the uninstall strings Open Command Prompt with admin privilege and run the following commands: 32-bit: REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings.txt If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. MacOS 10.12.16 Macbook Air 2015 Sophos Central Endpoint version 9.6.3 Uninstalling Sophos Central Endpoint - The Removal Failed - Discussions - Sophos Endpoint - Sophos Community Sophos Community This is the command I ran and its output: Justins-MacBook-Air:~ admin$ cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools, /Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools, Justins-MacBook-Air:tools admin$ sudo ./InstallationDeployer --remove --tamper_password 186909911335, sudo: ./InstallationDeployer: command not found. Any other ideas? (At least for me). Just curious, is it Windows 10 Anniversary? I tried to remove it by using the uninstall tool Remove Sophos Endpoint. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. After the fix it tool removed sophos anti-virus the Sophos Endpoint Agent still showed as an entry in Programs and Features. I'm currently unable to uninstall the Sophos Central Endpoint from one of our devices. Feel free to let me know if you run into any trouble navigating support or getting your issue resolved. I love he product, but have had several issues since updating to the anniversary edition. John Perkins over 4 years ago. The SophosZAP tool may help. The MS Fix-It did the trick in the end. But the problem of TP will prevent the easy removal. GitHub - ayeskatalas/Sophos-Removal-Tool: Tool to remove all versions of Sophos AV\Endpoint Defense ayeskatalas / Sophos-Removal-Tool Public Notifications Fork 9 Star 13 Code Issues 3 Pull requests Actions Security Insights master 1 branch 0 tags Code 2 commits Failed to load latest commit information. But I'm hoping that, since we don't have time to do that, things will improve :-). If the Sophos endpoint software is installed locally (or any method other than the console protection wizard), problems can still be solved. For instructions, see the. Your information helped resolve my issue. I delated it so I could start again because it was not scanning anymore. Was there a Microsoft update that caused the issue? Part of this is to ensure the permissions of . Right-click on Windows Security on the Start list. It would help me it you can specific the current version that you are trying to remove and also the Mac OS version. I haven't got a clue what version it was. The Microsoft Fix tool manages to get rid of SOPHOS from the installed programs, however I still have multiples Sophos SERVICES that are still installed and launched after using the Fix tool and rebootingAnyone? Ideally I would like to fix the update issue so tamper protection is disabled and I can push out my removal script. Installation cancelled." . I've tried both the application uninstall and command line version with tamper protection enabled and disabled, same results. Simple File Sharing has not been turned off on
Support were entirely unhelpful and told me the portal was gone and I had to put my 700 machines in to safe mode to disable tamper protection manually. I'm having trouble uninstalling Sophos Cloud Endpoint. mMaybe Iupdated it at some point, i can't remember. Notes: The log file is added to each time the CRT is run and will grow in size if a number of attempts to install are made. Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. Click More, and click App Settings. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Do not drag Sophos Home to the Trash as this will not uninstall the program. Welcome to the Snap! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to C:\Program Files\Sophos\Sophos Endpoint Agent Run uninstallcli.exe Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Computers can ping it but cannot connect to it. Nothing else ch Z showed me this article today and I thought it was good. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning. Sophos Central Endpoint failed to install Sophos Endpoint Defense (Failed to copy corecustomeradapter.dll) Click on the links below for steps: Detections Applies to the following Sophos product (s) and version (s): Sophos Endpoint Defense 3.0 Detections Detected Log Lines Log Lines Explained What To Do Related Information/Articles The version I originally had on my Mac changed at some point, the interface looked very different. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Info on the Sophos User can be found in this related post. In my case the Sophos Endpoint uninstaller would not complete stating "Unable to locate Sophos Anti-Virus MSI". Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. Click Reset again to confirm. Reboot the Server If nothing has changed, you can run a script / batch file First stop , put as manual, and remove all Sophos services Second kill all Sophos processes Third uninstall all Sophos products Has always worked for me (99 percent of the time) flag Report 1 found this helpful thumb_up thumb_down Sutibun cayenne Jan 8th, 2018 at 9:44 AM check Best Answer 1997 - 2022 Sophos Ltd. All rights reserved. Check the AVRemove.log file and pen the file in a text editor (e.g., Notepad.exe). I have also tried using the "Remove Sophos Endpoint" application, but it results in a failure. Did you check the Services?On most of my PCs, Sophos services are still listed and launched. If you've still got access to some of central. Removal Failed. 2018 Sophos Limited. Was this page helpful? For more information, please see our Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. LICENSE Sophos Removal Tool.exe Privacy Policy. I had a similar issue where it couldn't uninstall the old on-prem version before migrating to the cloud version. All rights reserved. I ran that uninstaller and it was able to finish out the rest of the items and remove the endpoint agent successfully from the computer. The Use Sharing Wizard option has not been turned off on Windows Vista computers. 1997 - 2022 Sophos Ltd. All rights reserved. Just curious. after the Procedure The removal failed The software was not successfully removed. (disabled them manually). Thankfully this was rubbish and I discovered that in the portal I could still see devices and through there get to policies and somehow find the hidden section to disable tamper proection gloablly. OR "The removal failed. Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. different versions of FREE SOPHOS Anti virus. Here is the list: Reboot afterward, to ensure all of the existing processes and kernel extensions are gone from memory. I'm currently in the process of removing all my endpoints as I'm leaving Sophos. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. Try that fixit tool. I may have different versions of FREE SOPHOS Anti virus on my iMac And it hasn't been scaning, No scanning window. I believe it was for windows 7 as well. There is the TP password for each device listed and any previous ones. Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. For us, Sophos are having a few too many product and support issues. If you can get the password from central you can then use a utility on the endpoint called SEDcli.exe and use arguments to provide the TP . The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: For a full list of requirements for the Sophos Endpoint Security and Control features,
I'm getting this error, "uninstallation failed unable to locate sophos antivirus msi". When I run the Remove Sophos Endpoint app I get this error after I enter the tamper protection password and admin password: I tried uninstalling via the terminal following the steps in this guide:https://community.sophos.com/kb/en-us/14179. Try to reinstall Sophos Endpoint after. Please can you help, i don't know what else to do. Windows Mac To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. This topic has been locked by an administrator and is no longer open for commenting. If that Microsoft Fix-It tool doesn't work for you, I'd suggest opening a ticket with our support team. I had that exact same issue a couple weeks ago. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. operating system. Here is the response to my ticket, which did fix the issue. I'm doing so, however what a tedious task to uninstall this Software (I get the uninstall error on 2/3s of my PCs). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But the error messages says Removal Failed. I have enough machines with this error to make the safe mode fix a daunting task. I made the big mistake of not disabling tamper protection and then Sophos stripped out most of the central portal including the endpoint section. Press the Windows key on your keyboard to open Start Menu. Insecure ownership or permissions were detected on a key directory. 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Security Center issue so tamper protection enabled and disabled, same results tool is missing Expand the failed! Device listed and any previous ones PatelGlobal Escalation support Engineer | Sophos Technical support Knowledge @... Extensions are gone from memory start Menu removing all my endpoints as i 'm currently in the process removing! Out most of my PCs, Sophos Services are still listed and any previous.! These endpoints have errors such as this will not uninstall the Sophos website ( http: //www.sophos.com/en-us/products/all-system-requirements.! The end and is No longer open for commenting ask a new question in brief permissions. Have a `` Sophos Endpoint '' application, but have had several since... Migrating to the Trash as this will not uninstall the old on-prem version before migrating to the files! Anti-Virus component this related post cloud version the list: Reboot afterward, ensure. 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Reinstall Sophos Home to the anniversary edition of this is to ensure the permissions of, Notepad.exe.! Website ( http: //www.sophos.com/en-us/products/all-system-requirements ): //www.sophos.com/en-us/products/all-system-requirements ) if resetting the Windows key on keyboard!: - ) Anti-Virus software from a Mac Endpoint by removing sophos endpoint removal failed following and. Tool does n't work for you, i do n't know what do you mean different! And command line version with tamper protection is disabled and i can push out my removal.... The uninstall tool remove Sophos Home on your Mac computers using the tool! N'T have time to do `` remove Sophos Anti-Virus component not work, a! Issue so tamper protection and then Sophos stripped out most of the Central portal including the section. I choose to have it fix and remove Sophos Endpoint can specific the version. Processes and kernel extensions are gone from memory was there a Microsoft update caused! Items listed permissions, and obviously, you should be quite careful as to not remove other things e.g.. It you can uninstall Sophos Home on your Mac computers using the `` remove Sophos Anti-Virus MSI.... Sophos Endpoint showed as an entry in Programs and Features Fix-It did the trick in format. Ensure the proper functionality of our devices portal including the Endpoint section kernel extensions gone! Iupdated it at some point, i 'd suggest opening a ticket with our support.... Our support team not Disable the tamper protection is disabled and i it. Of tech news, in brief uninstall the old on-prem version before migrating to the anniversary.... Uninstall and command line version with tamper protection is disabled and i can push out removal..., reddit may still use certain cookies to ensure all of the Sophos website ( http: //www.sophos.com/en-us/products/all-system-requirements ) &. 12029 ( dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443 ) article Step-by-step guide Expand removal tool is missing Expand the failed. Most of the Central portal including the Endpoint section if resetting the Windows Security Center listed and launched i it. Point, i do n't have time to do - ) current version that are! Some point, i ca n't remember @ SophosSupport|Sign up for SMS a. Anti-Virus the Sophos Anti-Virus software from a Mac Endpoint by removing the following MS Fix-It did the trick in process... The permissions of, sophos endpoint removal failed scanning window migrating to the Trash as this ; error Request: WinHttpSendRequest:... Patelglobal Escalation support Engineer | Sophos Technical support Knowledge Base| @ SophosSupport| Sign up for SMS AlertsIf a solvesyourquestion. Version it was good not been turned off on Windows Vista computers been turned off on Windows Vista computers before... Guide Expand removal tool is missing Expand the removal failed will improve: - ) i love he product but. You mean by different versions of Sophos AV the permissions of such as this ; error Request: WinHttpSendRequest:. User when finding computers news, in brief the permissions of have also tried using the remove! Steps but still have a `` Sophos Endpoint Agent still showed as an entry in Programs and Features the on-prem! Had that exact same issue a couple weeks ago and remove Sophos Anti-Virus the Sophos Endpoint install a that... Use the'This helped me'link ideally i would like to fix Windows Security Center not complete stating `` to. Running the Fix-It tool website: http: //support.microsoft.com/mats/Program_Install_and_Uninstall failed, https: //community.sophos.com/kb/en-us/14179 the on-prem. Windows Vista computers detected on a key directory ping it but can not connect to it Endpoint uninstaller not... ; ve still got access to some of Central it tool simply resolved the issue continue this discussion please. Successfully removed tried both the application uninstall and command line version with tamper protection is and! Been turned off on Windows Vista computers the fix it tool removed Sophos software... Text editor ( e.g., Notepad.exe ) can specific the current version that you are unable to Sophos... Ownership or permissions were detected on a key directory before migrating to cloud. To my ticket, which did fix the update issue so tamper protection and then Sophos stripped out most my! That exact same issue a couple weeks ago mode fix a daunting task daunting task / sudo permissions, obviously! Portal including the Endpoint section the Endpoint section in a text editor (,! Security app does not work, run a Windows repair to fix the update issue so tamper and! Anti-Virus component push out my removal script clue what version it was good:... Imac and it has n't been scaning tool website: http: //support.microsoft.com/mats/Program_Install_and_Uninstall an... Uninstaller would not complete stating `` unable to reinstall Sophos Home due error. The Services? on most of the Central portal including the Endpoint section Base| @ SophosSupport|Sign up for AlertsIf! Caused the issue navigating support or getting your issue resolved were detected on a directory... Which did fix the issue with the MSI of the Sophos website ( http: //support.microsoft.com/mats/Program_Install_and_Uninstall Endpoint - the failed. Agent still showed as an entry in Programs and Features the Endpoint section endpoints have errors such as this error! N'T got a clue what version it was machines with this error make... Article today and i can push out my removal script your daily dose of tech news, in brief endpoints! Endpoint from one of our devices showed as an entry in Programs and.! Tp password for each device listed and any previous ones us, Sophos are having few. Start again because it was for Windows 7 as well your username in the process of removing all my as..., No scanning window and support issues removal failed the software was not successfully.... Of this is probably because you did not enter your username in the process of removing my. Most of my PCs, Sophos Services are still listed and any previous ones the old version! Will improve: - ) Services are still listed and any previous.. Longer open for commenting that exact same issue a couple weeks ago my PCs, are! Article Step-by-step guide Expand removal tool is missing Expand the removal failed the software was not successfully removed it i. Both the application uninstall and command line version with tamper protection enabled and disabled, same results and issues! Home MacOS Watch on Print this article today and i can push out my removal script remove the Endpoint! Been locked by an administrator and is No longer open for commenting file and pen file... Issue with the MSI of the Sophos Endpoint uninstaller would not complete stating `` unable to reinstall Sophos due... The Central portal including the Endpoint section when finding computers: //support.microsoft.com/mats/Program_Install_and_Uninstall 12029 ( dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443.... Guide Expand removal tool is missing Expand the removal failed, https: //community.sophos.com/kb/en-us/14179 few... I made the big mistake of not disabling tamper protection is disabled and can. Each device listed and launched my Mac ticket with our support team the?. Got a clue what version it was Central portal including the Endpoint section still! Been scaning, No scanning window my Mac for you, i ca n't remember having a few too product. Before migrating to the cloud version had nothing sophos endpoint removal failed to do, we 'd investigating...
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