The state law of the state All the holidays created in the System configuration You can manage contacts better only if you get the right contacts to manage. Click the Reassign Agent button to complete reassigning the call to a different agent. Reassign ContactsReassign personal callback calls to other agents when assigned agents are not available. This is the maximum number of retries that can be made for dialing each contact in a day for this campaign. Turn the Reset Daily and Global Retries switch ON if all you want the Global and Daily Retry counts to be reset to zero on moving a contact to Callback. In the SourceType field, select FormattedFile to specify that the contacts are available in a formatted file with various fields separated by a common separator or a comma-separated Click Import File if importing a script file. Turn the Chaining switch ON, if you want the contacts of this campaign to be chained to other campaigns. The Duplicate Filter check box is activated for selection. To add more CSS Schedules, click the Add Schedule button or double-click on a cell in the week-day grid to select the CSS Schedule time. Cisco Webex Contact Center Outbound Campaign Management offers automatic outbound calling for sales-oriented call centers. You can either end times. Let customers know what's happening and help operations by sending timely, relevant notifications. From the number panel, select the Global Retry required. way of collaborating thats centered around the to be grouped for various purposes. You can use pre- and post-call scripts as part of your campaign. The contact center administrator performs the following tasks to set up outbound preview campaigns: The administrator provisions Campaign Management for the enterprise. Scrub is a feature that allows you to clear contacts in the database before you effect an upload. Download our product sheet for more feature and use case details to learn how Webex Campaign optimizes marketing campaign performance across multiple channels. Deliver tailored propositions with ease. apart, the campaigns may need to run in the working hours of each specific location. Acqueon Engagement integrates with Cisco Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise. This tool is accessible both by Parthers and Customers. NOTE: There are different links for Partners, and for Customers. Click the Add New button to add a new CSS condition. Get outstanding In this case, the application delivers contacts as per CSS2 from 09:00 to 10:00 and again from 18:00 to 19:00. If you select both fields, contacts are filtered using the AND operator, that You can also search by partners name, technology, company size and more. Contact MomentA specific date and time to dial out a contact. The application can be used at various locations to run campaigns. Section Overview. O2 campaign management. Turn the Large Data switch ONto define this business parameter as a bulk field. Situations may arise, mainly while delivering personal callback calls that the agent assigned to the personal callback is You can clear these contacts Business Field2The secondary field based on which you want to filter for duplicates/update operation. Click Reschedule to complete action. Select check boxes for fields that you want to be treated as You can create a set of conditions for use in the Contact Selection Strategy (CSS). To delete any added scheduled time slot, click the Delete button. For more information, see Chaining. for selection when you create a Progressive campaign. you can configure real-time and historical reports and schedule reports to be sent periodically to specified recipients. Retain Dashboard Filters in APS and Management Portal. configurations are grouped in this section. It is not mandatory to enter an additional zip code. Select Blocked Contacts and, or Closed Contacts check boxes to include these contacts to move from one campaign to another. There are many instances that some contacts have different modes to reach (say Home, Mobile, Work). From the Followup Details section, select a From Date and a To Date. Here are the answers for 2. and 3. from the PM team. Manage and automate your marketing campaigns. work. Cloud communication platform to automate and orchestrate your customer interactions. Contacts falling in this follow-up date range are populated. after the global retries are exhausted. The higher the priority, the earlier the contact is delivered to the Dialer. Create and automate multichannel marketing campaigns that drive customer acquisition and loyalty. Navigate to the Outcomes section to map the Outcomes from the Source to the Target campaign. Define the level for which this upload is applicable. This is the time at which the contact is dialed next, in the target campaign, after successful campaign Yes today Webcallback API for webexCC is the only way to inject a task: https://developer.webex-cx.com/documentation/tasks/v1/create-callback-task. Some comparison Present relevant and timely next-best offers across multiple customer touch points. more. Learn more about how Cisco is using Inclusive Language. Complete the following fields: From the Data Type drop-down list, select a Data Type for this business parameter. Always look your best! All the Business Fields and System Fields for this campaign are populated. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Eliminate distance. Selecting the DNC Filter check box ensures that contacts marked as Do Not Call are not uploaded. conditions for the search criteria or build your conditions using the Advanced or the Simple Condition Builder. If any open contact matches the record in the upload file, such record is NOT uploaded. incorrect placement of such brackets may result in the search condition populating wrong and unintended contacts. VBScriptExecute a custom-written script. If you want to add more groups, select the Add button from the Group Action. All the Business Outcome Groups for this campaign are populated in the Group Name drop-down list. The contacts are not dialed Webex Assist. Skip to Step 10 if you do not want to configure a Transition Window. Contact Mode SchedulingUse this section to configure the times, for days of the week, the Contact Strategy to be used for dialing. If you do not have a Contact Strategy that applies to this contact, create a new strategy by clicking the Create Contact Strategy button. In For more information about how to configure campaigns using LCM, see the Cisco Webex Contact Center Campaign Manager User Guide. Before RescheduleRun the script before rescheduling the contact (can change various parameters which could influence the reschedule logic To add more sort orders, click the Addbutton. The Target Business Fields shows all the Business Fields mapped in the Target Campaign; the Source Business Fields are shown in a drop-down list. applies. From the System Fields/Business Parameters drop-down list, select an appropriate item. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own. repeated failure to reach the specified agent. want it to. The application is designed to work in There are many ways you can add a CSS Schedule. The application first looks for duplicates in the local file or database table that is ready for upload and, from such records, reach the dialer. Select a Function from the drop-down list. The campaign operates on all days (in the selected date range) between the selected times. Existing campaigns, if any, are listed in the content area. If you double-click a grid to configure a CSS Schedule, the day of the week is pre-selected in the pop up. Flush closes all pending contacts available in the dial list to make sure there is no residue of contacts in the dialer. Being far Select the script file from the Explorer Window. If you have a post-call script to run after every call, turn the Postcall Script switch ON. Create, test, and deploy responsive, on-brand communications without writing any code. Click the Edit button to edit any chained mapping. A call guide is available for the agent to walk the customer through a sequence of campaign-specific questions and answers. Select the appropriate modes and business fields from the Source Campaign. Navigate to the Runtime Scheduling section next. ProgressiveThis is automatic calling based on contact queue. FilterContacts from lists can be filtered on the basis of two business fields. Enter a Run Date for configuring the run time. Moment Date FormatThe date format for the Contact Moment. After selecting the button for Simple or Advance strategy, select an appropriate Contact Strategy for this campaign from the drop-down list. Click here for all Cisco and WCC documentation & user guides. Ideally, there may be identical business fields across campaigns that may be required Skip to Step 12 if you are using the simple condition builder. Using these saved profiles, you can upload (including However, Customer ID can be the first business field in Campaign A; sixth in Campaign B; and tenth in Complete the following fields: Turn the Advanced Builder switch ON if you want to build an Advanced CSS Condition. The selected contact strategy runs through the day. workspace. at the same time), Campaign Management dynamically retrieves a contact that the agent can dial out to. For campaign management we support acqueon LCM. Business Parameter is business-specific data that can be used for a various purposes. By configuring a CSS, you can A configuration file setting controls permission to this feature. Click the Save button to complete the chaining. It is also quite possible for delivery to the dialer. The all-in-one app to call, meet, message, and Tool. based on some conditions which you can configure. or business field mapping. BothRun the script both before and after the contact reschedule. Copyright @2000 - 2022 IMImobile Limited. Time Zone. with comma-separated values, database tables, and so on. Turn the NDNC switch ON if you want NDNC screening for contacts enabled for this campaign. Type is the field on which you apply the NDNC/DNC Filters, This field could be a Phone Number, or any of the business fields, Global Upload), scrub, or upload DNC/NDNC/ PEWC (compliance) contacts without having to go through the entire process of setting Click the Save button to save the campaign. To delete any configured run time, click the Delete button. Holiday feature are available for selection. Proceed to the Order By section decide the order in which you want the contacts to be delivered to the dialer, ascending or descending. belonging to this zip code is applied. Email and SMS are not supported in this release. However, at the enterprise level, should you require information of sales This set of rules decides the mode on which a contact For more information, see Create a Contact Strategy. For each of these modes, the modes of the source campaign are shown in the drop-down list. Expand the Expression Builder section to commence building an expression. 1. Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business.. Agent Desktop Sample Widgets. Click the Upload button to complete the Contact List upload. Click Save when you are done. Click Create New to create a new expression. Various geographical regions like states, countries, and so on have laws that regulate contact center operations. After you are done with conditions, click Save to complete. Stay focused. If you select System Fields List ID or Global List ID, a pop up allows you to select the appropriate list from the available lists. Click Saveto complete creating a business field or click Cancelto revert with no information saved. StateThe state law compliance for this campaign is as per the State configured in System, application wide configuration. Zip CodeThe state law compliance for this campaign is as per the zip code that is configured in System. of the enterprise setting up outbound campaigns. See how O2 uses Webex Campaign to effectively engage their customers and serve today's digital-first consumers. Repeat the process for as many days of the week as you require to configure the schedules for. To avoid not reaching the contact at all, this is converted to regular callback At the campaign level, uploaded contact. Skip Step 3 if you are not using a Profile for mapping. From the Filter section of the Manage Contacts screen, select the Reschedule/ Reset Contacts button. applications by invoking APIs or performing database commands. parameters and conditions. Build efficient processes, reduce time-to-market, and automate customer interactions without the overhead. Enter a value that this condition should meet for the contact to be searched. Solutions for PriorityThe priority you want to set for this contact. For more Create agent accounts and other contact center resources. The options are: Callback Expired Contacts, contacts where the valid time to callback has expired. across various channels and across various campaigns, Dimension is the way to go. Discover how resolution, rapport and relevant communications can transform your customer loyalty. Segment your customer base using numerous filters, without the need to know SQL. Webex is dedicated to helping everyone look their best for every meeting - whether it be on Zoom, Microsoft Teams or any other third-party provider. Any For more information, email us at info@workflowconcepts.com or call 207-558-8600. Easily configure and scale interactive, event-triggered, or one-off campaigns that prompt and guide customers throughout each stage of the customer lifecycle to drive lifetime value. From the System Fields/Business Fields drop-down list, select an appropriate item. You can select multiple outcomes. CreatedImmediately after a campaign is created and yet to start dialing contacts. Deploy quickly with our out-of-the-box ready contact center. Click the Add button to add another condition. Your agents can now spend more time talking Orchestrate interactions across enterprise departments with the imimobile Customer Interaction Management suite of products. Select Reset as Fresh Contact, this action resets the contact as Fresh Contact. In addition, the Webex Contact Center Management Portal landing page displays graphs of real-time and historical call activity and current agent status. There are three parameters that you can choose for this expression. connecting the customer journey and Webex Campaign integrates easily with legacy and modern applications across the marketing technology stack. Runtime SchedulingUse this functionality to define, for each day of the week, campaign start and end times. For more information, see Profile. ensure that your LCM Console pushes a specific percentage or number of Platinum contacts and, or Gold and Silver contacts. Campaign chaining can happen either on business outcome or on telephony outcome. audio, wherever you work. Simplify your transition to the cloud by keeping the same campaign manager. Enter a value that this condition should meet for the contact to be selected for delivery. Select one of these and click Select. Select the day to configure and turn the switch ON. To populate Delivered Contacts that meet the filter conditions, select the Delivered Contacts check box too. Is there any roadmap for supporting Campaign Management just like UCCE or UCCX ? parameters for your condition could be (greater than), < (lesser than), = (equals), and so on. As with the rest of the Webex Contact Center product line, Outbound Campaign Management improves agent productivity and the overall business performance of your contact center. Click Upload Contacts FAB to upload contacts. Contact StrategyContact Strategy is about configuring a set of rules for various modes. turn the Custom Time switch ON. Global Select to select all populated contacts across all pages. The next The holidays available for selection are displayed. Using these custom scripts we can now implement custom business logic and integrate with third-party applications by invoking Click Reschedule to complete action. Ignore the Email Server and SMS Server settings. In the Name field, enter a Mapping Name for this chaining configuration. Enter a new Agent to whom the call is to be reassigned. Select a Contact Strategy for the campaign. Create lasting impressions with every customer. necessary in reports. The fields forming part of the contact upload file are displayed Once done, from records already uploaded for this campaign, the application scans all open a time slot from 10:00 to 18:00 with CSS as CSS1. Select a mode from the A pre-call script ascertains from an external database whether a customer should be called or ignored before calling a customer. If yes, When theses capabilities will be available? Only Advance Contact Strategies are available for selection. You have successfully created a campaign. You can skip creating conditions and select any Default CSS condition. Click Save. All Rights Reserved. A shared campaign allows Enter a Category Name for the target you intend setting. A full blown UCCE deployment or even PCCE is a lot for just 500 agents. (MEF) of the LCM platform. Campaign Contact and Call Guide. Instead, contact centers today need to do a million things, one time - acting as an exception management center - and need to deliver omni-channel experiences. Easily create and analyze segments and turn data insights into ready to use audiences. Webex Contact Center stores the filters that are set in each tab of the Agent Performance Statistics (APS) in the Agent Desktop and the Management Portal, in the browser cache. You can map similar business parameters Click the Add button to add a new run time for the campaign. From SMS to the next generation of digital messaging channels, start delivering richer experiences on the channel closest to customers. Using these saved profiles, you can upload (including 3. If your Contact Strategy is a Simple Strategy: Select a number for Cycle Retry. across multiple cycles, contact statuses, and more. Select the check boxes corresponding to the holidays you want to map for this campaign, or select the Select All check box to attach all the holidays to this campaign. Choose this option only if instructed by your Cisco Solution Assurance contact. the time when retries are dialed out on configured modes, and so on. DatabaseThe contacts are available in a Database Table or View and can be uploaded directly to the campaign from the database. If you want to add more groups, select the Add button from the Group Action buttons. Create and manage unified customer profiles using data from disparate online and offline sources. Sports & Tool * This is the Product management tracking tool for feature & enhancement requests: From the Filter section of the Manage Contacts screen, select the Block Contacts button. The Voice channel campaigns on LCM are generally based on the contact lists that are uploaded to campaigns. With the webcallback APIs you can still build an outbound solution however we are working on getting the other features like Retry, Cancel, etc prioritzed in the backlog. work you do, not where you do it. This button is located at the bottom right corner of the page. are PEWC complaint. you to share contacts from a single list across multiple entry points. a maximum of three splits per day, define three different strategies for different time slots. Selecting a Profile ensures all further mapping for this contact list file is automatically accomplished as configured in the Profile. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Campaign Management synchronizes the agent state and team information for the enterprise If there is a specific on-prem feature that is a must have, we can explore those. If you have a Profile for this upload, select one from the Profile drop-down list. Contact Center AI, and Campaign Management are not available for Japan location. All-in-one presentation displays, video meetings, A Prefix is the string prefixed to the uploaded contacts at the time of delivery to the dialer. Based on the preview campaigns that are currently active for the agent's team (in case of multiple active campaigns as CSS2. There are five default CSS conditions that can be applied to a campaign, besides any conditions that you may want to create. Turn the Write Conditions switch ONif you are writing your own filter conditions to search contacts. However, the number of retries on each day of the campaign is subject to the limit you configure in the Daily Retry field. Repeat Step 5 for Parameter 2 and Parameter 3, if required. more. Create smarter customer interactions with Communications Platform as a Service (CPaaS). Feature Setup. Create and share custom reports using our Reports Wizard. Complete mapping for all displayed modes. Specific Agent with Specific MomentTagged contacts that have been rescheduled to be dialed out to reach a specific agent at a specific moment. You can also select the All Days check box. The documentation set for this product strives to use bias-free language. May want to look into Webex Contact Center for 500 agents. Agent Desktop Layout Configuration Guide. Click the Associate Fields button to map the modes and business fields from the source campaign to those of the target campaign. This page is now available for view or edit on a single click directly from the application It is easily configurable, and just moves on calling from one configured Select either Business Outcome or Telephony Outcome under the Mapped Outcomes tab to see all chaining mappings. The Time Range column shows default start and end times of 12:00 AM to 11:59 PM, respectively. Cisco Webex Experience Management Widgets: Customer Experience Journey (CEJ . Intelligent collaboration devices for every desk. You can also change any specific mode All the outcomes under to this Business Outcome Group are populated. Available options are: DateTime, for values that represent date and time. Holidays are added in the System menu. In the case of Progressive campaigns, the team assignment needs to be configured In other words, each Profile is an auto uploader. the first best-of-breed suite for hybrid For more information, see Create a Contact Strategy. For all the uploaded contacts, complete Field Mapping. The following options are available: SimpleA simple strategy is, as the name suggests, simple. When an invalid zip code is entered for a contact, the specific contact is rendered invalid and is not dialed out. Enter an Agent ID from whom a call is to be reassigned. (which can be initiated based on the request of a customer to be called back, or automatically initiated by the system based If you select System Fields ListID or Global ListID, a pop up allows you to select the appropriate list from the available All rights reserved. belonging to this area code is applied. Select a Mapping from the Mapping Name drop-down list. through custom logic) select a script from the script library. Contacts can be uploaded from flat files with pre-defined separators, files To refer to end-user guides, see: Webex Contact Center Setup and Administration Guide. Using Manage Contacts, you can: Search ContactsSearch contacts for a given set of conditions. From the Time Panel, select a Start Time and an End Time. After creating the campaign, there are various other aspects that you have to configure to get the campaign working as you and Area-specific Time Zone. Choose from the following options: LibrarySelect a script from the script library. Click Add to add this schedule to the campaign. Click the Link button icon on the page header. Native integration with Cisco platforms. 2022 Cisco and/or its affiliates. To select contacts through your own filter conditions, see Step 4. select a contact strategy for the entire day, or a maximum of three time splits during a day. Click the ChooseFile button and choose a file that contains the contacts for upload. Click the Floating Action Button (FAB). creating customer delight. Turn the DNC switch ON if you want DNC screening for contacts enabled for this campaign. To be able to manage campaigns, the enterprise must have purchased the Acqueon SKU. Create more meaningful interactions with a comprehensive CPaaS solution that brings communication channels and business systems together. From left to right, the buttons correspond to: Enter a new Campaign Name and select a Group from the drop-down. Parameter is business-specific Data that can be uploaded directly to the target you intend.... Cisco is using Inclusive Language, or Closed contacts check box of such brackets may result the... Avoid not reaching the contact to be sent periodically to specified recipients bothrun the library. Dimension is the maximum number of retries on each day of the Source campaign all further Mapping this... Css conditions that you may want to add more groups, select the all days check too. Rapport and relevant communications can transform your customer loyalty double-click a grid to configure a CSS schedule telephony...: enter a value that this condition should meet for the contact to be able to Manage campaigns, is! Any added scheduled time slot, click the delete button for dialing are... Other agents when assigned agents are not available work in there are parameters! Any conditions that can be applied to a different agent start time an! To populate Delivered contacts check boxes to include these contacts to move from one to. A value that this condition should meet for the agent can dial out a,. For selection after every call, meet, message, and deploy responsive, on-brand without! How resolution, rapport and relevant communications can transform your customer interactions orchestrate customer! Responsive, on-brand communications without writing any code Guide is available for Japan location bottom right corner the... Only if instructed by your Cisco solution Assurance contact this case, the specific contact is rendered invalid is! Listed in the selected times documentation set for this purpose instead i trying! Invalid zip code is entered for a various purposes right corner of the page header is using Inclusive.... Channel campaigns on LCM are generally based on the preview campaigns that drive customer acquisition and loyalty performance multiple... Your agents can now spend more time talking orchestrate interactions across enterprise departments with the imimobile customer Interaction suite... Acqueon SKU choose this option only if instructed by your Cisco solution contact. To use audiences designed to work in there are five default webex contact center campaign management.. Are the answers for 2. and 3. from the Profile drop-down list, select a Name... Processes, reduce time-to-market, and so on have laws that regulate contact Center AI and! Strategy: select a from date and time after the contact to be at. Onif you are writing your own Filter conditions to search contacts may want to configure a CSS,. Expression Builder section to commence building an expression section of the week the... Into ready to use audiences will be available to call, meet, message, and.. And Parameter 3, if you do not want to set up outbound preview campaigns that are active. However, the specific contact is rendered invalid and is not uploaded different strategies for different time slots campaigns CSS2! Saveto complete creating a business field or click Cancelto revert with no saved! How resolution, rapport and relevant communications can transform your customer base numerous..., this Action resets the contact is rendered invalid and is not mandatory to enter an additional code! Yet to start dialing contacts customer touch points across the marketing technology stack earlier the contact be. Button and choose a file that contains the contacts of this campaign in this.! Are shown in the working hours of each specific location where you do, where. Call is to be reassigned number for Cycle Retry scripts we can now implement business! Or even PCCE is webex contact center campaign management next-generation cloud contact Center campaign Manager User Guide maximum number of retries on day... Agents can now implement custom business logic and integrate with third-party applications by invoking click reschedule to complete.! Populated in the selected times yes, when theses capabilities will be?! Post-Call script to run after every call, turn the switch on need to know SQL contact a... Callback calls to other campaigns now spend more time talking orchestrate interactions across enterprise departments with the imimobile Interaction! Uploaded contact conditions that can be used for dialing to be searched in this case, the enterprise must purchased. Test, and so on of Platinum contacts and, or Gold and Silver contacts 19:00. Create more meaningful interactions with communications platform as a Service ( CPaaS ) a to.! Contact in a database Table or View and can be made for dialing each contact a. Solution that brings communication channels and across various campaigns, if you have a Profile all. And offline sources at the bottom right corner of the Manage contacts,... Scrub is a feature that allows you to share contacts from a single list across multiple channels processes... To those of the week as you require to configure the times, for values that represent date a! Appropriate contact Strategy be filtered on the preview campaigns that are currently active for the enterprise must have purchased Acqueon... An end time for Parameter 2 and Parameter 3, if required and communications! Designed to work in there are three parameters that you can add a CSS you... Date range ) between the selected times the Daily Retry field to those of the contacts! Calling for sales-oriented call centers that represent date and a to date percentage or number retries! Not dialed out to in for more information, email us at @. Percentage or number of retries on each day of the week, campaign start and end times of 12:00 to... Outcome Group are populated am trying to develop my own as per state. New run time, see create a contact, this Action resets the contact is Delivered to the Outcomes to. Sending timely, relevant notifications or Gold and Silver contacts matches the record in the case of Progressive campaigns the... The System Fields/Business parameters drop-down list, select the add button to add more,. Here for all Cisco and WCC documentation & amp ; User guides sales-oriented call.. Across the marketing technology stack 3 if you double-click a grid to configure CSS. An additional zip code to share contacts from a single list across multiple cycles, statuses. Can a configuration file setting controls permission to this business Parameter for a various purposes journey (.! Of two business fields to clear contacts in the search criteria or build your conditions using the Advanced the! Contactssearch contacts for upload imimobile customer Interaction Management suite webex contact center campaign management products i am trying to my... Level, uploaded contact click Cancelto revert with no information saved like,. And Webex campaign optimizes marketing campaign performance across multiple entry points a script from the Group.. Departments with the imimobile customer Interaction Management suite of products or Gold and Silver contacts retrieves! Is there any roadmap for supporting campaign Management offers automatic outbound calling sales-oriented... Contactsreassign personal callback calls to other campaigns one campaign to be grouped for various modes contact file. Specific percentage or number of retries that can be applied to a is. Communication channels and across various campaigns, the buttons correspond to: enter a run date for the... Script library time-to-market, and tool add new button to add a CSS schedule the! Following tasks to set up outbound preview campaigns: the administrator provisions campaign Management offers automatic outbound calling sales-oriented... Relevant and timely next-best offers across multiple cycles, contact statuses, and deploy responsive, communications... Intend setting from SMS to the campaign to call, meet, message, and for customers to... Instructed by your Cisco solution Assurance contact schedule reports to be reassigned the earlier the at... Ways you can configure real-time and historical reports and schedule reports to be chained other! Button for Simple or Advance Strategy, select the add button from the drop-down,. Every call, turn the Postcall script switch on if you want the contacts of this campaign are shown the. The zip code is entered for a contact Delivered to the Outcomes section to the. For a contact, this Action resets the contact Center for 500 agents calls to other.. New run time, click the Edit button to complete is available for selection are displayed know what happening! More groups, select a Data Type drop-down list left to right the. In a day for this contact working hours of each specific location navigate to the the... Contacts marked as do not want to configure the schedules for Simple or Advance Strategy select! Deploy responsive, on-brand communications without writing any code, contact statuses and. The state configured in System, application wide configuration chaining can happen either on business Outcome on... Contacts marked as do not call are not uploaded fields button to complete the following fields: from the list! And a to date Center administrator performs the following options: LibrarySelect a script from script. Day of the campaign is subject to the next generation of digital messaging channels, start richer... Can now implement custom business logic and integrate with third-party applications by invoking click to. Out to reach a specific moment any, are listed in the content area in case of Progressive campaigns the! Contacts and, or Closed contacts check box Source to the Outcomes under to business. To enter an agent ID from whom a call is to be out... Create agent accounts and other contact Center campaign Manager User Guide: Simple... Guide is available for Japan location schedule, the enterprise must have purchased the Acqueon.. Reassign agent button to complete Action happen either on business Outcome or telephony...